Participant Support Officer — Government (Onsite Role)

Chandler Macleod Group; Windsor; On-site; AUD 65,000 - 75,000; Full time

Job summary

Chandler Macleod Group is recruiting for multiple Participant Support Officer roles across regional and metropolitan NSW. You will deliver frontline customer service via face-to-face interactions, phone, and email within a government environment.

The positions require a full-time presence onsite during an initial 12-week onboarding period and onboarding in the Windsor location. You will handle enquiries, build relationships, and support administrative and project tasks while contributing to

Qualifications

• Previous experience in customer service or administration.
• Excellent written and verbal communication.
• Ability to handle sensitive or challenging situations with professionalism.
• Strong organisational skills with the ability to prioritise.
• Collaborative team player with a positive attitude.

Responsibilities

• Deliver excellent customer service across face-to-face, phone and email channels.
• Respond to and resolve enquiries or refer to appropriate team.
• Manage participant and stakeholder interactions professionally.
• Provide administrative and operational support tasks.
• Monitor shared inboxes and customer requests.
• Conduct outbound calls and follow-ups.
• Assist with research, reporting, and project support.
• Contribute to process improvements and service delivery enhancements.

Skills

Customer service

Communication skills

Empathy

Problem solving

Organisational skills

Adaptability

Team collaboration

Job description

Chandler Macleod Group is recruiting for multiple Participant Support Officer roles across regional and metropolitan NSW. You will deliver frontline customer service via face-to-face interactions, phone, and email within a government environment.

The positions require a full-time presence onsite during an initial 12-week onboarding period and onboarding in the Windsor location. You will handle enquiries, build relationships, and support administrative and project tasks while contributing to