Frontline Participant Support Specialist

Chandler Macleod Group; Wollongong City Council; On-site; AUD 65,000 - 75,000; Full time

Job summary

Chandler Macleod Group is recruiting on behalf of our client for multiple Participant Support Officer opportunities across regional and metropolitan NSW. These are long-term labour hire positions offering stability, meaningful work, and the opportunity to provide frontline customer service support within a government environment.

As a Participant Support Officer, you will be the first point of contact for customers and stakeholders, delivering high-quality service through face-to-face

Qualifications

• Previous experience in customer service or service delivery.
• Excellent written and verbal communication skills.
• Ability to handle sensitive situations with professionalism.
• Strong interpersonal skills and attention to detail.
• Ability to manage competing priorities in a dynamic environment.

Responsibilities

• Deliver exceptional customer service across multiple communication channels.
• Respond to and resolve enquiries or refer matters to the appropriate team.
• Manage participant and stakeholder interactions professionally and efficiently.
• Undertake administrative and operational support activities.
• Monitor and manage shared inboxes and customer requests.
• Conduct outbound calls and follow-up activities.
• Assist with research, reporting, and project support tasks.
• Work collaboratively within a team to achieve service outcomes.

Skills

Customer service

Communication skills

Empathy

Problem solving

Organisational skills

Job description

Chandler Macleod Group is recruiting on behalf of our client for multiple Participant Support Officer opportunities across regional and metropolitan NSW. These are long-term labour hire positions offering stability, meaningful work, and the opportunity to provide frontline customer service support within a government environment.

As a Participant Support Officer, you will be the first point of contact for customers and stakeholders, delivering high-quality service through face-to-face