Onsite Participant Support Officer - Swan Hill (12-month)

Randstad NV; Mildura; On-site; AUD 54,000 - 72,000; Full time

Job summary

Randstad seeks an APS3 Participant Support Officer for a 12-month assignment in Swan Hill, VIC. The role is full-time, onsite, working 8:30am–4:30pm, Monday to Friday, with duties spanning frontline participant support and administrative tasks.

Australian citizenship is required to fulfil government eligibility criteria. Key responsibilities include handling inquiries, coordinating appointments, and processing data and feedback across government and community services, ensuring accessible

Qualifications

• Clear communication with participants and families.
• Ability to manage multiple tasks and casework.
• Provide front reception and support at kiosks.
• Understanding disability services framework.
• Accurate documentation and policy compliance.

Responsibilities

• Manage participant matters and action planning tasks.
• Provide front reception and support at kiosks.
• Resolve inquiries and refer to services.
• Manage shared inbox, appointments, and calls.
• Coordinate appointments and maintain accessible facilities.
• Data entry and follow-ups.
• Record complaints and feedback.

Skills

Communication

Service excellence

Organisation

Problem solving

Collaboration

Accuracy

Disability knowledge

Adaptability

Job description

Randstad seeks an APS3 Participant Support Officer for a 12-month assignment in Swan Hill, VIC. The role is full-time, onsite, working 8:30am–4:30pm, Monday to Friday, with duties spanning frontline participant support and administrative tasks.

Australian citizenship is required to fulfil government eligibility criteria. Key responsibilities include handling inquiries, coordinating appointments, and processing data and feedback across government and community services, ensuring accessible