Participant Support Specialist - Frontline & Admin

Rashi Joshi; City of Greater Bendigo; Hybrid; AUD 78,000 - 90,000; Full time

Benefits offered by this job

Weekly pay

Training provided

Nominated superannuation fund

Job summary

Your organisation in Victoria is seeking a dedicated administrator with strong customer service skills to act as the first point of contact for participants and stakeholders. You will manage and resolve participant matters, support front reception tasks, and handle inquiries across multiple channels while ensuring accessibility and smooth appointment coordination.

This full-time, in-office role runs through December 31, 2026, with potential extension.

Qualifications

• Australian Citizenship is required.
• Strong communication skills and empathy when assisting participants.
• Ability to manage multiple priorities and maintain accuracy.
• Knowledge of disability services or willingness to learn.
• Experience in customer service and frontline roles.

Responsibilities

• Act as the first point of contact for participants and stakeholders.
• Manage and resolve participant matters by actioning planning tasks.
• Provide front reception support including self-help kiosks and online services.
• Respond to enquiries via phone, email, and in person and refer to appropriate services.
• Coordinate appointments and ensure accessibility for all participants.
• Perform data entry, maintain records, and log feedback and complaints in systems.

Skills

Customer service

Administration

Data entry

Reception

Communication

Teamwork

Problem solving

Job description

Your organisation in Victoria is seeking a dedicated administrator with strong customer service skills to act as the first point of contact for participants and stakeholders. You will manage and resolve participant matters, support front reception tasks, and handle inquiries across multiple channels while ensuring accessibility and smooth appointment coordination.

This full-time, in-office role runs through December 31, 2026, with potential extension.