Participant Support Officer — Frontline Service Champion

Randstad

Sydney

On-site

AUD 55,000 - 75,000

Full time

6 days ago

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Job summary

Randstad Windsor NSW is seeking an APS3 Participant Support Officer to provide clear, empathetic support to participants and stakeholders. You will resolve issues in person, over the phone or via email, and deliver essential administrative support to service delivery staff to ensure high-quality participant services.

The role emphasizes customer service, case management, data entry, reception support, and collaboration with internal teams and external services.

Qualifications

Clear and empathetic communication with participants and stakeholders.
Strong focus on high-quality service and understanding participant needs.
Ability to manage multiple tasks and administrative duties.
Identify issues and develop practical solutions to help participants access services.
Build rapport with participants, colleagues, and external partners.

Responsibilities

Manage and resolve participant matters by actioning planning tasks as per the legislation.
Provide front reception support, including assisting with participant enquiries at kiosks and online.
Resolve enquiries, provide information, and refer to government or community services.
Manage shared inbox, appointments, and telephone enquiries for the team.
Coordinate appointments and ensure office facilities are accessible.
Perform data entry and ensure follow-up actions are completed.
Receive and record complaints and other feedback in business systems.