Business Support Officer

Chandler Macleod Group; Katoomba; On-site; AUD 65,000 - 75,000; Full time

Job summary

Chandler Macleod Group in NSW is seeking a Participant Support Officer to provide frontline customer service across face-to-face, phone and email channels in a government environment.

You will respond to enquiries, manage participant and stakeholder interactions, undertake administrative tasks, and support team objectives in a collaborative, fast-paced setting. This is a long‑term, full‑time opportunity with onboarding and onsite work at locations including Katoomba.

Qualifications

• Previous experience in customer service or service delivery
• Excellent written and verbal communication skills
• Strong interpersonal skills and the ability to build relationships
• Empathy and professionalism when handling sensitive situations
• Sound problem-solving and decision-making abilities
• Strong organisational skills to manage competing priorities
• High attention to detail and accuracy
• Ability to adapt to changing priorities in a dynamic environment
• Collaborative approach and willingness to contribute to a positive team culture

Responsibilities

• Deliver exceptional customer service across multiple channels
• Respond to and resolve enquiries or refer matters to the appropriate team
• Manage participant and stakeholder interactions professionally
• Undertake administrative and operational support activities
• Monitor and manage shared inboxes and customer requests
• Conduct outbound calls and follow-up activities
• Assist with research, reporting, and project support tasks
• Work collaboratively within a team environment to achieve service outcomes
• Contribute to process improvements and continuous service delivery enhancements

Skills

Customer service

Communication

Interpersonal skills

Empathy

Problem solving

Organization

Attention to detail

Teamwork

Job description

Chandler Macleod is recruiting on behalf of our client for multiple Participant Support Officer opportunities across regional and metropolitan NSW. These are long-term labour hire positions offering stability, meaningful work, and the opportunity to provide frontline customer service support within a government environment.

As a Participant Support Officer, you will be the first point of contact for customers and stakeholders, delivering high-quality service through face-to-face interactions, phone calls, and email correspondence. This is a customer-focused role requiring strong communication skills, empathy, and the ability to manage a variety of enquiries in a fast-paced environment.

About the Role

• Deliver exceptional customer service across multiple communication channels
• Respond to and resolve enquiries or refer matters to the appropriate team
• Manage participant and stakeholder interactions professionally and efficiently
• Undertake administrative and operational support activities
• Monitor and manage shared inboxes and customer requests
• Conduct outbound calls and follow-up activities
• Assist with research, reporting, and project support tasks
• Work collaboratively within a team environment to achieve service outcomes
• Contribute to process improvements and continuous service delivery enhancements

Key Criteria To be successful in this role, you will demonstrate:

• Previous experience in customer service, service delivery, administration, or a similar customer-facing role
• Excellent written and verbal communication skills
• Strong interpersonal skills and the ability to build positive relationships
• Empathy and professionalism when handling sensitive or challenging situations
• Sound problem-solving and decision-making abilities
• Strong organisational skills with the ability to manage competing priorities
• High attention to detail and commitment to accuracy
• Ability to adapt to changing priorities and work effectively in a dynamic environment
• A collaborative approach and willingness to contribute to a positive team culture

What's Required

• Ability to attend the office full-time for the initial 12-week training and onboarding period
• Capacity to work onsite in the nominated location
• Australian Citizenship
• Ability to obtain and maintain any required clearances or checks

Available Locations:

• Bega
• Coffs Harbour
• Katoomba
• Windsor
• Parramatta
• Penrith
• Tamworth
• Tweed Heads
• Wollongong

If you're passionate about helping customers, enjoy working in a supportive team environment, and are looking for a long-term opportunity with a government client, we encourage you to apply today.