Participant Support Officer (APS3) — Frontline Federal Service

Hoban; Sydney; Hybride; AUD 44 000 - 63 000; Plein temps

Avantages offerts par ce poste

Competitive pay

12% superannuation

ASAP start

Full-time 37.5h/week

Federal government experience

Comprehensive training

Collaborative culture

Career development

Hybrid work arrangements

Résumé du poste

HOBAN Recruitment is seeking motivated professionals for multiple APS3 Participant Support Officer roles within a large Federal Government organisation. You will be the first point of contact for participants, delivering high-quality customer service across face-to-face, phone and email interactions.

Key responsibilities include handling enquiries, providing frontline support in a busy office, maintaining records, and supporting administrative activities.

Qualifications

• Candidates with a background in customer service, service delivery or the disability sector will be considered.
• Strong written and verbal communication skills are required.
• Ability to work in a team and deliver positive customer outcomes.

Responsabilités

• Provide frontline customer service and handle enquiries via face-to-face, phone and email.
• Triaging and escalating complex matters to appropriate teams.
• Maintain accurate records and manage shared inboxes.
• Support administrative, project and operational activities.
• Contribute to continuous improvement and service delivery outcomes.

Connaissances

Customer service

Service delivery

Disability sector

Stakeholder management

Description du poste

HOBAN Recruitment is seeking motivated professionals for multiple APS3 Participant Support Officer roles within a large Federal Government organisation. You will be the first point of contact for participants, delivering high-quality customer service across face-to-face, phone and email interactions.

Key responsibilities include handling enquiries, providing frontline support in a busy office, maintaining records, and supporting administrative activities.