Participant Support Officer - Front Desk & Admin

DFP Recruitment; Town Of Port Hedland; On-site; AUD 60,000 - 76,000; Full time

Job summary

DFP Recruitment is seeking an APS3 Participant Support Officer to be a key contact for participants and stakeholders, delivering clear, professional and empathetic support in person, over the phone and in writing. You will provide administrative and operational support to ensure participants receive a high-quality service.

You will respond to enquiries, manage appointments, support front-of-house duties and handle feedback while adhering to relevant policies and procedures.

Qualifications

• Strong customer service and communication skills with an empathetic and professional approach.
• Ability to build rapport with participants, families and stakeholders.
• Excellent organisational skills and the ability to manage multiple priorities.
• Sound problem-solving skills and the ability to provide practical solutions.
• High attention to detail and accuracy in administrative tasks.
• Positive and respectful approach when supporting people with disability.
• Ability to work collaboratively as part of a team.
• Confidence using computer-based systems, including Microsoft Office.
• Flexibility to adapt to changing priorities and participant needs.

Responsibilities

• Respond to participant and stakeholder enquiries in person, by phone and electronically.
• Provide front-of-house and reception support within the local office.
• Resolve enquiries and refer participants to appropriate services as required.
• Manage shared inboxes, appointments and telephone enquiries.
• Coordinate appointments and ensure office facilities are accessible.
• Complete data entry and follow up required actions.
• Receive and accurately record complaints and feedback.
• Manage participant matters in line with relevant legislation, policies and procedures.
• Provide general administrative and operational support to the wider team.

Skills

Customer service

Communication

Empathy

Multitasking

Attention to detail

Teamwork

Microsoft Office

Tools

Microsoft Office

Job description

DFP Recruitment is seeking an APS3 Participant Support Officer to be a key contact for participants and stakeholders, delivering clear, professional and empathetic support in person, over the phone and in writing. You will provide administrative and operational support to ensure participants receive a high-quality service.

You will respond to enquiries, manage appointments, support front-of-house duties and handle feedback while adhering to relevant policies and procedures.