Participant Concierge & Referrals Specialist

Medhealth Dba; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Referral bonuses

Corporate discounts (health insurance,

Job summary

Ability Action Australia is growing and is looking for a proactive Concierge team member in Campbelltown to be the first point of contact for participants, guiding referrals through to booking and ensuring ongoing support.

This office-based role emphasises responsiveness, organisation and outcomes, with benefits including referral bonuses and corporate discounts, plus opportunities for salary packaging and extra leave.

Qualifications

• Confidence speaking with people and guiding conversations with empathy.
• Proactive mindset and initiative.
• Comfortable working toward KPIs or activity targets.
• Strong communication and follow-up skills.
• Attention to detail when managing information and systems.

Responsibilities

• Be the first contact for participants from referral to booking and ongoing support.
• Reach out early via phone, SMS, and email.
• Guide conversations toward appointments in a supportive way.
• Follow up to gather information and maintain momentum.
• Coordinate referrals, updates, and bookings in systems.
• Collaborate with clinicians to prioritise appointments.

Skills

People communication

Proactive mindset

KPI driven

Follow-up skills

Attention to detail

Job description

Ability Action Australia is growing and is looking for a proactive Concierge team member in Campbelltown to be the first point of contact for participants, guiding referrals through to booking and ensuring ongoing support.

This office-based role emphasises responsiveness, organisation and outcomes, with benefits including referral bonuses and corporate discounts, plus opportunities for salary packaging and extra leave.