Part-Time Veterinary Client Care Coordinator

Riverbank Animal Hospital; South Grafton; On-site; AUD 34,000 - 44,000; Part time

Job summary

Riverbank Animal Hospital is seeking a part-time Client Care Coordinator I Veterinary Receptionist to greet clients, manage appointments, and support the veterinary team in a busy hospital. You will handle billing, educate clients on services, coordinate social media and campaigns, and maintain calm, friendly interactions for pets and families.

Reporting to the Practice Manager, you will be organized, work well under pressure, and help create a stress-free experience from first contact through

Qualifications

• Direct client-facing experience in veterinary or medical environment.
• Excellent front-of-house and customer service skills.
• Strong organizational abilities and multitasking with attention to detail.
• Experience with booking systems, digital platforms and social media.
• Ability to remain calm and organized in a fast-paced setting.
• Genuine love of teamwork and animal care.

Responsibilities

• Demonstrated experience working in a direct client facing position in a veterinary or medical environment
• Ability to coordinate animal medical cases and priorities with the veterinary team
• Experience managing appointment books and scheduling software
• Ability to engage and educate clients on our services and wellness programs
• Advanced account skills managing estimates, invoicing and payment options
• Maintain standards of care through records, reminders and recalls
• Excellent verbal and written communication with both clients and team members
• Maintaining information and records in accordance with our privacy standards
• Vibrant, compassionate and warm nature to put our clients and pets at ease
• Coordinate our social media, campaigns and google requirements
• Maintain work health and safety compliance with visitors, suppliers and trades
• Ensure our reception and waiting area is always clean and well presented

Skills

Front of house

Customer service

Organization

Communication

Wellness education

Teamwork

Booking systems

Social media management

Tools

Scheduling software

Google platforms

Job description

Riverbank Animal Hospital is seeking a part-time Client Care Coordinator I Veterinary Receptionist to greet clients, manage appointments, and support the veterinary team in a busy hospital. You will handle billing, educate clients on services, coordinate social media and campaigns, and maintain calm, friendly interactions for pets and families.

Reporting to the Practice Manager, you will be organized, work well under pressure, and help create a stress-free experience from first contact through