Part-Time Veterinary Receptionist: Caring & Efficient

Ipswich Vet Group; Ipswich City; On-site; AUD 39,399,000 - 50,145,000; Part time

Benefits offered by this job

Above-award remuneration

Staff incentives

Employee discounts

Job summary

Ipswich Vet Group is seeking a confident, compassionate Veterinary Receptionist to join our team on a part-time basis. You’ll be at the heart of the practice, handling client and pet interactions, coordinating appointments and supporting veterinarians and nurses to keep the day running smoothly.

We value warmth, professionalism and a proactive, solutions-focused attitude. The role offers a 7-day roster with early mornings and weekend shifts, and immediate start for the right candidate.

Qualifications

• At least 2 years' experience in a reception or customer service role.
• Excellent verbal and written communication skills.
• Strong organisational skills and the ability to manage multiple priorities.
• A calm and professional approach when things become busy or unexpected.
• A genuine ability to connect with people and build positive, long-term relationships.

Responsibilities

• Providing warm, professional and compassionate service to clients and their pets.
• Managing a high volume of telephone enquiries, including both incoming and outgoing calls.
• Welcoming clients and assisting them throughout their visit.
• Managing email enquiries and client communications.
• Coordinating daily appointments, follow-ups and scheduling requirements.
• Working closely with veterinarians and nurses to prioritise patients and keep the day running efficiently.
• Communicating with clients regarding appointments, treatment plans, follow-ups and results.
• Coordinating with external veterinary and pet healthcare providers where required.
• Processing payments, handling EFTPOS and cash, and completing end-of-day balancing.
• Using practice management and communication systems to coordinate information between team members and clinic locations.
• Requesting pathology results, samples, records and other documentation from external providers.
• Supporting the team with emergency cases and communicating changing priorities effectively.
• Managing sensitive, emotional and occasionally challenging client interactions with empathy and professionalism.
• Maintaining accurate records and completing administrative tasks.
• Keeping reception and client-facing areas clean, organised and welcoming.
• Developing your knowledge of general pet health and veterinary services.
• Working across multiple clinic locations when required.

Skills

Reception experience

Customer service

Communication skills

Organisational skills

Empathy

Teamwork

Job description

Ipswich Vet Group is seeking a confident, compassionate Veterinary Receptionist to join our team on a part-time basis. You’ll be at the heart of the practice, handling client and pet interactions, coordinating appointments and supporting veterinarians and nurses to keep the day running smoothly.

We value warmth, professionalism and a proactive, solutions-focused attitude. The role offers a 7-day roster with early mornings and weekend shifts, and immediate start for the right candidate.