Part-Time Tech-Savvy Retail Consultant

Singtel Group; Shepparton; On-site; AUD 30,000 - 39,000; Part time

Benefits offered by this job

Employee discounts

Connected Day off

Career development via Optus U

Diversity initiatives

Counselling support

Job summary

Optus in Shepparton is seeking a Retail Service Consultant in a part-time capacity. You will be the face of Optus, delivering standout customer experiences and building product knowledge to guide customers to the right solutions.

Join a team that values empathy, clear communication and customer-focused care. You will support customers with a friendly approach and contribute to a welcoming store environment, staying flexible during busy periods.

Qualifications

• Customer service experience or ability to build rapport with customers.
• Excellent communication and listening skills.
• Ability to handle enquiries with empathy and clarity.

Responsibilities

• Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.
• Build strong product knowledge and become an expert across the full range of tech solutions, explaining everything in a friendly, simple and accessible way.
• Use your personality, listening skills and service centric approach to understand customer needs and deliver personalised solutions.
• Support customers through all enquiries, anything from general questions to complex issues, using empathy, clear communication and calm de‑escalation.
• Contribute to a welcoming, customerfirst environment by working closely with your team and helping create memorable moments for every visitor.
• Stay adaptable and proactive, stepping up in periods of high activity and jumping in where needed to keep the store running smoothly.

Skills

Customer service

Communication

Problem solving

Team player

Job description

Optus in Shepparton is seeking a Retail Service Consultant in a part-time capacity. You will be the face of Optus, delivering standout customer experiences and building product knowledge to guide customers to the right solutions.

Join a team that values empathy, clear communication and customer-focused care. You will support customers with a friendly approach and contribute to a welcoming store environment, staying flexible during busy periods.