Part-Time Sales Associate (World Square)

Pop Mart; Sydney; On-site; AUD 32,000 - 45,000; Part time

Benefits offered by this job

Monthly product incentives (post-prob)

Annual POP LAND pass

Clear career progression opportunities

Job summary

POP MART is hiring a part-time Sales Associate in Sydney to deliver friendly, engaging customer service and promote our pop culture product lines. You will share knowledge of the latest collections, upsell where appropriate, and help maintain eye-catching store displays in a fast-paced retail environment.

The role suits someone passionate about retail, collectibles, and excellent communication, with reliability and adaptability for weekend and late shifts in a global brand setting.

Qualifications

• Experience in retail and customer service.
• Interest in pop culture or collectibles.
• Ability to thrive in fast-paced environments.
• Excellent communication and attention to detail.

Responsibilities

• Deliver great customer experiences by engaging customers and providing energetic service.
• Share product knowledge and introduce new collections.
• Support sales through upselling and cross-selling opportunities.
• Maintain store standards and visual merchandising.
• Process transactions accurately through POS systems and follow procedures.
• Support product launches and peak trading periods.

Skills

Customer-focused

Retail experience

Communication skills

Adaptable

Attention to detail

Job description

POP MART (09992.HK), founded in 2010, is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers.

POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established IP development and operation system. Its portfolio includes iconic IPs such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and Hirono. By launching art toys and derivative products based on these IPs, POP MART continues to lead trends in consumer culture. As of the end of first half of 2025, POP MART operates over 550 physical stores and more than 2,500 Robo Shops across the world. Through multiple cross-border e-commerce platforms, the company has reached audiences in over 90 countries and regions, bringing joy to young consumers around the world.

SALES ASSOCIATE — POP MART

Global Pop-Culture | Immediate Start

Position Available: Part-Time
$28 p/hour (base)

Join the POP MART Phenomenon

POP MART is a global pop-culture and designer-toy brand with 550+ stores and 2,300 Robo Shops across 30+ countries. As we continue to expand across Australia and New Zealand, we’re looking for passionate and customer-focused Sales Associates to join our growing retail team.
This is a fast-paced, high-volume retail environment, ideal for people who enjoy customer interaction, thrive during busy trading periods, and want to grow with a global brand.

Why You’ll Love Working at POP MART

• Work with products customers genuinely love — collectors, fans and families
• Weekly new releases keep every day exciting and fast-moving
• Clear career progression opportunities within a growing business
• Job security with a rapidly expanding global brand
• Monthly product incentives (post-probation)
• Supportive, energetic and inclusive team culture
• Annual POP LAND (Beijing) pass
• A colourful, creative retail environment

What You’ll Do

Deliver Great Customer Experiences

• Engage customers confidently and provide friendly, energetic service
• Share product knowledge and introduce new collections
• Support sales through upselling and cross-selling opportunities

Maintain Store Standards

• Replenish stock and maintain visual merchandising standards
• Support deliveries, stock counts and inventory accuracy
• Keep the store clean, organised and customer-ready

Support Daily Store Operations

• Process transactions accurately through POS systems
• Follow store procedures and loss prevention standards
• Support product launches and peak trading periods

Who You Are

• Confident and customer-focused
• Passionate about retail, pop culture or collectibles
• Energised by fast-paced environments
• Reliable, positive and adaptable
• Strong communicator with excellent attention to detail

Part-Time Availability Requirements

• This is a permanent part-time position.
• Availability to work 3–4 days per week is required.
• Applicants must be available to work at least one weekend day and one late-night trading shift each week.
• Rosters are planned in advance to support consistency and work-life balance.
• Flexibility to support business needs, peak trading periods and major product launches is expected.
• Availability throughout peak trading periods, including November to January, is essential

World Square store: requires Thursday to Sunday availability, 3 days per week

Full and permanent Australian working rights are required.

*POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.

*As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees

because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship,

imarital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of

any other status or condition protected by applicable federal, state or local law.