Full-Time Sales Associate (World Square)

Pop Mart; Sydney; On-site; AUD 55,000 - 67,000; Full time

Benefits offered by this job

Weekly new releases

Career progression opportunities

Monthly product incentives (post-prob)

Job security with expanding global品牌

Supportive team culture

Annual POP LAND pass

Vibrant, creative retail environment

Job summary

POP MART, a global pop-culture retailer, is expanding its Australia team with permanent full-time Sales Associates in Sydney. You will engage customers, share product knowledge, and help drive sales while maintaining store standards and supporting deliveries and stock management.

The role offers a fast-paced environment, weekends and late shifts, and growth opportunities within a rapidly expanding brand. English fluency is required, Mandarin/Chinese is highly regarded.

Qualifications

• Permanent full-time role available.
• Full permanent working rights in Australia required.
• Willing to work across all 7 days and variable rosters.
• Store hours typically 10am–9pm.
• Experience in retail or customer-facing roles is preferred.

Responsibilities

• Deliver great customer experience with confident, energetic service.
• Share product knowledge and introduce new collections.
• Support sales targets through upselling and cross-selling.
• Maintain store standards: stock replenishment, visual merchandising, and cleanliness.
• Process transactions via POS and follow store procedures.

Skills

Fluent in English

Mandarin

Customer service

Retail

Upselling

Job description

Founded in 2010, POP MART is a leading global pop culture and entertainment company. With IP at its core, POP MART works with artists and designers worldwide to develop and operate IPs, creating products, services and entertainment experiences for consumers. Its portfolio includes beloved IP characters such as THE MONSTERS , TWINKLE TWINKLE, CRYBABY, DIMOO, SKULLPANDA, Hirono and MOLLY. As of the first half of 2026, POP MART had more than 100 million registered members worldwide, operated 676 physical stores and over 2,800 ROBO SHOP vending machines, and reached nearly 100 countries and regions through cross-border e-commerce platforms,bringing joy to consumers around the world.

FULL‑TIME SALES ASSOCIATE — POP MART

Permanent Full‑Time | Global Pop‑Culture Retail

​$61,000 + Super + Monthly Incentives

Join the POP MART Phenomenon

POP MART is a global pop‑culture and designer‑toy brand with 550+ stores and 2,300 Robo Shops across 30+ countries.

As we continue to expand across Australia, we’re hiring Full‑Time Sales Associates to join our growing teams.

This is a fast-paced, high-volume retail environment, ideal for people who enjoy customer interaction, thrive during busy trade, and want to grow with a global brand.

Why You’ll Love Working at POP MART

• Work with products customers genuinely love — collectors, fans and families
• Weekly new releases keep every day exciting and fast-moving
• Clear career progression opportunities within a growing business
• Job security with a rapidly expanding global brand
• Monthly product incentives (post‑probation)
• Supportive, energetic and inclusive team culture
• Annual POP LAND (Beijing) pass
• A colourful, creative retail environment

What You’ll Do

Deliver Great Customer Experience

• Engage customers confidently and provide friendly, energetic service
• Share product knowledge and introduce new collections
• Support sales targets through upselling and cross-selling

Maintain Store Standards

• Replenish stock and maintain strong visual merchandising
• Keep the store clean, organised and customer-ready
• Support deliveries, stock counts and inventory accuracy

Support Daily Store Operations

• Process transactions accurately through POS
• Follow store procedures and loss prevention measures
• Support product launches and peak trading periods

Who You Are

• Confident and customer-focused communicators
• Passionate about retail, pop culture or collectibles
• Energised by fast-paced, high-volume environments
• Reliable, positive and able to stay composed during busy periods
• Quick learners with strong attention to detail
• Fluent in English (Mandarin/Chinese highly regarded)

Availability Requirements (Important)

• This is a permanent full-time role
• Flexible availability across all 7 days is required
• Typical rosters include weekends and late shifts
• Store hours vary by location (generally 10am–9pm)
• Rosters will be structured, either Sunday - Thursday or Tuesday to Saturday with two RDO’s off together

Salary

​$61,000 + Super + Incentives

Eligibility

• Full permanent working rights in Australia required
• Must be able to commit to permanent full-time availability
• POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.
• As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, imarital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.