Sales Associate (Full-time)

Pop Mart; Melbourne; On-site; AUD 40,000 - 52,000; Full time

Benefits offered by this job

Product incentives

Career progression

Annual POP LAND (Beijing) pass

Dynamic retail environment

More than 550 stores worldwide

Job summary

POP MART is expanding in Australia with a brand-new Highpoint store opening on 24th July 2026. The role offers permanent Full-Time, Part-Time and Casual Sales Associates to welcome customers, share product knowledge and drive sales in a fast-paced retail environment.

We value energetic teams, product passion, reliability and a focus on customer service. Fluency in English is essential; Mandarin/Chinese is an advantage.

Qualifications

• Full permanent working rights in Australia.
• Able to commit to permanent full-time availability.
• Flexible availability across 7 days including weekends.
• Able to work shopping centre hours.

Responsibilities

• Deliver great customer experience by engaging customers confidently and providing energetic service.
• Maintain store standards: replenish stock, visual merchandising, keep store clean and ready for customers.
• Support daily store operations: process transactions through POS, follow procedures, assist with product launches and peak periods.

Skills

Fluent English

Customer service

Retail experience

Job description

POP MART (09992.HK), founded in 2010, is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers.

POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well‑established IP development and operation system. Its portfolio includes iconic IPs such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and Hirono. By launching art toys and derivative products based on these IPs, POP MART continues to lead trends in consumer culture. As of the end of the first half of 2025, POP MART operates over 550 physical stores and more than 2,500 Robo Shops across the world. Through multiple cross‑border e-commerce platforms, the company has reached audiences in over 90 countries and regions, bringing joy to young consumers around the world.

SALES ASSOCIATES (FULL‑TIME) – POP MART HIGHPOINT

Global Pop‑Culture I Brand‑New Store Highpoint I Mid‑July Start

Join the POP MART Phenomenon

POP MART is a global pop‑culture and designer‑toy brand with 550+ stores and 2,300 Robo Shops across 30+ countries.

As we continue to expand across Australia, we’re hiring permanent Full‑Time, permanent Part‑Time and Casual Sales Associates to join our brand‑new store in Highpoint (opening 24th July 2026).

This is a fast‑paced, high‑volume retail environment, ideal for people who enjoy customer interaction, thrive during busy trade, and want to grow with a global brand.

Why You’ll Love Working at POP MART

• Work with products customers genuinely love — collectors, fans and families
• Weekly new releases keep every day exciting and fast‑moving
• Clear career progression opportunities within a growing business
• Job security with a rapidly expanding global brand
• Monthly product incentives (post‑probation)
• Supportive, energetic and inclusive team culture
• Annual POP LAND (Beijing) pass
• A colourful, creative retail environment

What You’ll Do

Deliver Great Customer Experience

• Engage customers confidently and provide friendly, energetic service
• Share product knowledge and introduce new collections
• Support sales targets through upselling and cross‑selling

Maintain Store Standards

• Replenish stock and maintain strong visual merchandising
• Keep the store clean, organized and customer‑ready
• Support deliveries, stock counts and inventory accuracy

Support Daily Store Operations

• Process transactions accurately through POS
• Follow store procedures and loss prevention measures
• Support product launches and peak trading periods

Who You Are

• We’re looking for people who are:
• Confident and customer‑focused communicators
• Passionate about retail, pop culture or collectibles
• Energised by fast‑paced, high‑volume environments
• Reliable, positive and able to stay composed during busy periods
• Quick learners with strong attention to detail
• Fluent in English (Mandarin/Chinese highly regarded)

Availability Requirements (Important)

• Flexible availability across all 7 days is required
• Typical rosters include weekends and late shifts
• Able to work shopping centre hours
• For Full‑Time, rosters will be structured, either Sunday - Thursday or Tuesday to Saturday with two RDO's off together
• Open availability during peak season November to January each year

Important Dates – New Store opening

Successful candidates will need to be fully available to support the set up and grand opening of our new store:

• Grand opening 24th July
• Set up period from 20th July

How To Apply

To apply, please submit:

• Your resume (including month/year dates)
• A short cover letter outlining:
• Why POP MART interests you
• Your favourite POP MART character or IP
• A time you delivered great customer service

Please note: Generic applications may not be considered.

Eligibility

• Full permanent working rights in Australia required
• Must be able to commit to permanent full‑time availability
• POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.
• As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or any other status or condition protected by applicable federal, state or local law.