Retail Security Officer & Control Room Operator | Flexible Rosters

Securecorp; Strathfield Municipal Council; On-site; AUD 45,000 - 60,000; Full time

Benefits offered by this job

Flexible rosters

Training & development

Career progression

EAP program

Overtime opportunities

Job summary

Securecorp is seeking professional, motivated and customer-focused Security Officers to join our retail security team in Eastern Creek, with Full-Time, Part-Time and Casual opportunities available.

As a Retail Security Officer, you will create a safe, secure and welcoming environment for customers, retailers and centre staff, combining a visible security presence with outstanding customer service.

Qualifications

• Current NSW Security Licence is required.
• First Aid and CPR certification are required.
• Previous retail security experience is valued but not essential.
• Excellent communication and interpersonal skills are essential.
• Strong conflict resolution and problem-solving abilities.
• Professional presentation and customer-focused approach.
• Ability to remain calm, alert and professional under pressure.
• Strong observation skills and the ability to respond appropriately to incidents.
• Reliable and punctual approach to work.
• Flexibility to work rotating rosters, including weekends and public holidays.
• Ability to work effectively both independently and as part of a team.

Responsibilities

• Conduct high-visibility internal and external patrols throughout the retail centre.
• Monitor CCTV and respond promptly to incidents, alarms and emergencies.
• Maintain a professional security presence while delivering exceptional customer service.
• Monitor access points and enforce site policies, procedures and security requirements.
• Assist customers and retailers with enquiries, directions and general assistance.
• Liaise professionally with Centre Management, retailers, emergency services and contractors.
• Identify and report hazards, suspicious behaviour and security risks.
• Complete accurate and timely incident reports and daily activity logs.
• Assist with emergency evacuations, incidents and other emergency situations.
• Maintain a high standard of professionalism, presentation and conduct at all times.

Skills

Customer service

Communication skills

Observation skills

Professional presentation

Teamwork

Education

NSW Security Licence

First Aid and CPR certification

Job description

Securecorp is seeking professional, motivated and customer-focused Security Officers to join our retail security team in Eastern Creek, with Full-Time, Part-Time and Casual opportunities available.

As a Retail Security Officer, you will create a safe, secure and welcoming environment for customers, retailers and centre staff, combining a visible security presence with outstanding customer service.