Part-Time Public Sector CX Leader

Michael Page; Sydney; On-site; AUD 55,000 - 69,000; Part time

Benefits offered by this job

Temporary position

Job summary

Michael Page is seeking a Senior Customer Experience Officer (Part-time) to join the Rhodes-based customer experience team in Sydney. You will provide top-tier service across phone, email and in-person interactions, ensuring prompt resolution and accurate record-keeping.

You will collaborate with internal departments, identify escalations, support SLA targets, and mentor junior staff. A strong background in CRM, excellent communication, and local government-like compliance are desired.

Qualifications

• Experience handling customer enquiries in a professional setting.
• Proficiency with CRM systems.
• Excellent verbal and written communication skills.
• Ability to work both independently and in a team.
• Current class C driver's license; Working with Children Check or willingness to obtain one; First Aid & CPR training.

Responsibilities

• Provide exceptional customer service across phone, email and in-person interactions.
• Address and resolve customer enquiries promptly and professionally.
• Maintain accurate records of customer interactions and transactions in the system.
• Collaborate with internal departments to ensure seamless service delivery.
• Identify and escalate issues or complaints to the appropriate team or manager.
• Assist in improving processes and systems to enhance customer experience.
• Support the team in achieving service level agreements and performance targets.
• Provide training or guidance to junior team members as needed.

Skills

Customer service

Communication

Teamwork

Attention to detail

Problem solving

Mandarin or Korean

Education

Driver's license Class C

Working with Children Check

First Aid & CPR

Tools

CRM systems

Job description

Michael Page is seeking a Senior Customer Experience Officer (Part-time) to join the Rhodes-based customer experience team in Sydney. You will provide top-tier service across phone, email and in-person interactions, ensuring prompt resolution and accurate record-keeping.

You will collaborate with internal departments, identify escalations, support SLA targets, and mentor junior staff. A strong background in CRM, excellent communication, and local government-like compliance are desired.