Customer Experience Lead - RDO & 35-Hour Week

Mosman Council; Mosman Municipal Council; On-site; AUD 99,000 - 120,000; Full time

Benefits offered by this job

Travel support

Health and fitness subsidy

Tertiary study assistance

Fitness passport access

Job summary

Mosman Council on the lower north shore invites applications for a Customer Experience Coordinator. This full-time permanent role provides high-level customer service across the Council’s Customer Experience area and Contact Centre, with supervision of Customer Experience Officers and support for Venue Hire operations.

You will bring a minimum of 5 years' experience in delivering quality customer service, strong communication, conflict resolution and problem solving to handle a range of

Qualifications

• Minimum 5 years of delivering quality customer service and contact operations.
• Experience with financial transactions, end-of-day reconciliation, and reporting.
• Excellent communication and problem-solving skills for difficult customers.

Responsibilities

• Provide high-level customer experience at the Council's Customer Experience area and Contact Centre on a rotating basis.
• Lead day-to-day operations in the Customer Experience area including supervision of Officers and support for Venue Hire operations.
• Contribute to delivering efficient output while maintaining a strong public-facing presence.

Skills

Customer service

Communication

Conflict resolution

Problem solving

Team supervision

Job description

Mosman Council on the lower north shore invites applications for a Customer Experience Coordinator. This full-time permanent role provides high-level customer service across the Council’s Customer Experience area and Contact Centre, with supervision of Customer Experience Officers and support for Venue Hire operations.

You will bring a minimum of 5 years' experience in delivering quality customer service, strong communication, conflict resolution and problem solving to handle a range of