Senior Customer Experience Officer (PART-TIME)

Michael Page; Sydney; On-site; AUD 55,000 - 69,000; Part time

Benefits offered by this job

Temporary position

Job summary

Michael Page is seeking a Senior Customer Experience Officer (Part-time) to join the Rhodes-based customer experience team in Sydney. You will provide top-tier service across phone, email and in-person interactions, ensuring prompt resolution and accurate record-keeping.

You will collaborate with internal departments, identify escalations, support SLA targets, and mentor junior staff. A strong background in CRM, excellent communication, and local government-like compliance are desired.

Qualifications

• Experience handling customer enquiries in a professional setting.
• Proficiency with CRM systems.
• Excellent verbal and written communication skills.
• Ability to work both independently and in a team.
• Current class C driver's license; Working with Children Check or willingness to obtain one; First Aid & CPR training.

Responsibilities

• Provide exceptional customer service across phone, email and in-person interactions.
• Address and resolve customer enquiries promptly and professionally.
• Maintain accurate records of customer interactions and transactions in the system.
• Collaborate with internal departments to ensure seamless service delivery.
• Identify and escalate issues or complaints to the appropriate team or manager.
• Assist in improving processes and systems to enhance customer experience.
• Support the team in achieving service level agreements and performance targets.
• Provide training or guidance to junior team members as needed.

Skills

Customer service

Communication

Teamwork

Attention to detail

Problem solving

Mandarin or Korean

Education

Driver's license Class C

Working with Children Check

First Aid & CPR

Tools

CRM systems

Job description

Senior Customer Experience Officer (PART-TIME)

An exciting opportunity has become available for an experienced and customer-focused professional to join a busy Customer Experience team based in Rhodes, Sydney, NSW.

This role is within the public sector and is located in Rhodes.

Description

• Provide exceptional customer service across various communication channels, including phone, email and in-person interactions.
• Address and resolve customer enquiries promptly and professionally.
• Maintain accurate records of customer interactions and transactions in the system.
• Collaborate with internal departments to ensure seamless service delivery.
• Identify and escalat[e] issues or complaints to the appropriate team or manager.
• Assist in improving processes and systems to enhance customer experience.
• Support the team in achieving service level agreements and performance targets.
• Provide training or guidance to junior team members as needed.

Profile

A successful Senior Customer Experience Officer should have:

• Strong customer service skills with a focus on delivering positive outcomes.
• Experience in handling customer enquiries in a professional setting.
• Proficiency in using customer relationship management (CRM) systems.
• Excellent verbal and written communication skills.
• Ability to work effectively as part of a team and independently.
• Attention to detail and strong organisational skills.
• Problem-solving abilities to address and resolve customer concerns.
• Current class "C" driver's license
• Working with Children Check or willingness to obtain one
• Current First Aid & CPR training
• Fluency in Mandarin or Korean
• Experience working within local government or a similarly regulated environment.
• Exposure to finance administration.

Job Offer

• Temporary position providing valuable experience in the public sector.