Part-Time Permits & Registrations Officer — Hybrid

City of Boroondara; Melbourne; Hybrid; AUD 79,000 - 84,000; Part time

Benefits offered by this job

Hybrid work

Generous leave entitlements

Wellbeing programs

Professional development opportunities

Job summary

City of Boroondara is seeking a Permits & Registrations Officer (Part-time, 0.8 FTE) to assess and issue permits and registrations under Council policies. You will deliver accurate information to customers and work across Council to support fair, timely decisions in a busy environment.

You will handle a variety of applications, maintain records, process refunds, and support renewal programs while delivering respectful service and protecting personal information.

Qualifications

• Experience in administration and customer service, with ability to interpret requirements and communicate clearly.
• Experience in local government, regulatory services or permit administration is well regarded.
• Applicants must have the right to work in Australia.

Responsibilities

• Assess and issue permits and registrations under relevant legislation, local laws and Council policies.
• Maintain accurate records, prepare clear permit conditions, process correspondence and refunds, and support seasonal renewal programs.
• Provide respectful and practical customer service, protect personal information, collaborate with internal teams and external stakeholders, and contribute ideas to improve systems and the customer experience.

Skills

Administration

Customer service

Job description

City of Boroondara is seeking a Permits & Registrations Officer (Part-time, 0.8 FTE) to assess and issue permits and registrations under Council policies. You will deliver accurate information to customers and work across Council to support fair, timely decisions in a busy environment.

You will handle a variety of applications, maintain records, process refunds, and support renewal programs while delivering respectful service and protecting personal information.