Permits and Registration Officer

City of Boroondara; City of Boroondara; Hybride; AUD 79 000 - 84 000; Temps partiel

Résumé du poste

The City of Boroondara is seeking a Part-time Permits & Registrations Officer to deliver accurate permit and registration services across the Council. You will assess applications, provide clear information to customers and support fair, timely decisions.

This 0.8 FTE role offers hybrid work, pro rata salary, ongoing professional development and a collaborative team environment that values integrity and service to the community.

Qualifications

• Demonstrated experience in administration and customer service, with the ability to interpret requirements and communicate clearly.
• Experience in local government, regulatory services or permit administration will be well regarded.
• Applicants must have the right to work in Australia.
• Preferred applicants will be required to undergo a National Police Record Check.

Responsabilités

• Assess and issue permits and registrations under relevant legislation, local laws and Council policies.
• Maintain accurate records, process correspondence and refunds, and support seasonal renewal programs.
• Provide respectful and practical customer service, protect personal information, collaborate with internal teams and external stakeholders.
• Contribute ideas that improve systems, processes and the customer experience.

Connaissances

Administration

Customer service

Communication

Problem solving

Description du poste

Career Opportunities: Permits & Registrations Officer (15279)

• Part-time position (0.8 FTE) ongoing position
• Deliver responsive, accurate permit and registration services for the Boroondara community.
• Work across Council to support fair, timely and consistent decisions.
• $78,621 - $83,734 per annum (pro rata to be applied) plus Super

Join our Civic Services team and help deliver responsive, accurate permit and registration services for the Boroondara community. In this varied role, you will assess applications, provide clear information to customers and work across Council to support fair, timely and consistent decisions.

About the role

As the Permits & Registrations Officer, you will assess and issue permits and registrations under relevant legislation, local laws and Council policies. You will provide clear information to customers and work with colleagues across Council to support fair, timely and consistent decisions.

This opportunity is suited to someone who enjoys varied administrative work, practical problem-solving and delivering respectful, accurate customer service in a busy environment.

About you

You bring experience in administration and customer service, with the ability to interpret requirements, make sound decisions and communicate clearly with a wide range of people. You are organised, collaborative and comfortable managing competing priorities in a busy environment.

Experience in local government, regulatory services or permit administration is welcome, but your ability to learn relevant legislation, systems and processes is equally important. You handle personal information carefully and contribute positively to a collaborative team environment.

Key responsibilities

You will assess and issue permits and registrations under relevant legislation, local laws and Council policies, including parking, outdoor trading, filming, animal, food and health applications. You will maintain accurate records, prepare clear permit conditions, process correspondence and refunds, and support seasonal renewal programs.

You will also provide respectful and practical customer service, protect personal information, collaborate with internal teams and external stakeholders, and contribute ideas that improve systems, processes and the customer experience.

At City of Boroondara, we are committed to creating a vibrant and inclusive city that meets the needs and aspirations of our community. Our people are at the heart of everything we do, and we foster a culture built on collaboration, respect, and innovation. You’ll be part of a team that values integrity, empowers others, and inspires possibility. We offer a supportive environment where your contributions make a real difference to the community we serve.

You will enjoy access to hybrid ways of working, generous leave entitlements, and wellbeing programs. We provide ongoing professional development opportunities and a collaborative team environment where your skills and ideas are valued. This is your chance to work on meaningful projects that shape the future of our city.

• Demonstrated experience in administration and customer service, with the ability to interpret requirements and communicate clearly.
• Experience in local government, regulatory services or permit administration will be well regarded.
• Applicants must have the right to work in Australia.
• Preferred applicants will be required to undergo a National Police Record Check.

For further information, please refer to the Position Description or contact Holly Mills (Team Leader - Permits and Events) during business hours on 0418 350 657 for a confidential discussion.

We understand that this portal may not meet the needs of people who rely on Assistive Technology or have other diverse requirements. If you have any difficulty using our recruitment system, please do not hesitate to contact People Culture and Development on [phone] or [e-mail] to allow us to help in any way we can.

Who are we?

The City of Boroondara is a metropolitan council, representing more than 170,000 people in the inner-eastern suburbs of Melbourne. A leader in the local government sector, with a reputation for innovation and excellence, we believe in providing an environment where our staff thrive, both in the work they do and in how they learn and develop as people and professionals.

We like to challenge the norm and we are investing significantly in innovation and technology improvements in order to provide our customers with an even greater experience and engagement. We are putting our customers at the forefront of what we do with our organisation wide initiative, Transforming Boroondara Program.

You will be instrumental in driving this change across the organisation using best practice approaches to successfully support us from the now to our desired future state.

With so much going on it’s a great time to join Boroondara!