Part-Time Passenger Service Agent – Airport Travel & Guest Care

Menzies Aviation; Cairns Regional; On-site; AUD 30,000 - 39,000; Part time

Job summary

Menzies Aviation at Cairns Domestic Airport, on behalf of Virgin Australia, is seeking a Part-Time Passenger Service Agent to join our team. This role involves customer-focused service, check-in, boarding, passport verifications, seating decisions, baggage tagging and gate announcements in a busy airport setting.

You will work a 24/7 rotational roster (average 30 hours per week) with full Australian working rights, receive comprehensive training, and enjoy opportunities for development in a

Qualifications

• Previous experience in customer service, hospitality, retail, travel, aviation or another fast-paced customer-facing environment.

Responsibilities

• Provide exceptional customer service and create a positive travel experience
• Process passenger check-in and boarding
• Verify passports and travel documents
• Tag baggage, allocate seats and issue boarding passes
• Perform boarding gate duties and passenger announcements
• Ensure compliance with safety, security, and airline procedures
• Provide support to passengers with special needs
• Operate multiple airline check-in systems proficiently
• Participate in training programs and on-the-job training

Skills

Customer service

Communication

Teamwork

Attention to detail

Tools

Airline check-in systems

Job description

Menzies Aviation at Cairns Domestic Airport, on behalf of Virgin Australia, is seeking a Part-Time Passenger Service Agent to join our team. This role involves customer-focused service, check-in, boarding, passport verifications, seating decisions, baggage tagging and gate announcements in a busy airport setting.

You will work a 24/7 rotational roster (average 30 hours per week) with full Australian working rights, receive comprehensive training, and enjoy opportunities for development in a