Cairns Airport - Customer Service / Baggage Handling

Aus Flight Handling; Cairns Regional; On-site; AUD 32,000 - 39,000; Part time

Benefits offered by this job

Uniform provided

Full training provided

Career progression in aviation

Job summary

Aus Flight Handling at Cairns Airport is seeking a Customer Service Officer for a part-time role (15-20 hours/week). Full training is provided and there is potential to progress into ramp operations after training.

Candidates with customer service, hospitality, or administration backgrounds are invited to apply. The role involves learning Customer Service duties, working rotating shifts, and complying with safety and background checks, with opportunities to work across multiple aircraft types in

Qualifications

• Strong focus on delivering excellent customer service.
• Current unrestricted driver’s licence.
• Basic computer skills and ability to learn new systems.
• Available to work rotating shifts including mornings, afternoons, nights, weekends and public holidays.
• Able to obtain and maintain an ASIC (background check).
• Able to pass Drug & Alcohol testing.
• Reliable, professional and able to work well as part of a small team.
• Safety-focused and willing to follow procedures.
• Willing to learn, develop new skills and take on additional responsibilities.
• Interested in progressing into ramp operations after training.

Responsibilities

• Learn and confidently perform all Customer Service Officer duties.
• There will be opportunities to undertake ramp operations training after successful completion of Customer Service training.
• Gain experience working with multiple aircraft types at Cairns Airport.
• Work in a small team and support daily airport operations.

Skills

Customer service

Driver's license

Basic computer skills

Teamwork

Safety-focused

Willingness to learn

Flexibility / rotating shifts

Aviation interest

Job description

Customer Service Officer – Cairns Airport

Join the Aus Flight Handling team and build your career in aviation at Cairns Airport.

Part Time - 15-20 Hours per week.

Full training is provided, making this a great opportunity for someone looking to develop a long-term career in the aviation industry.

Aus Flight Handling is looking for a motivated and customer-focused Customer Service Officer to join our close-knit team at Cairns Airport. If you've worked in customer service, hospitality, tourism, retail, reception or administration and enjoy helping people, we'd love to hear from you.

Our Cairns team provides ground handling services for Rex Airlines, NJE and Hevilift International, offering a diverse and dynamic working environment where no two days are the same.

This role will initially focus on learning and confidently performing all Customer Service Officer duties. Once you have successfully completed your training and are competent in the role, there will be opportunities to further develop your skills by undertaking training in ramp operations.

This provides the opportunity to gain experience working across a variety of aircraft, including the Saab 340, Dash 8 Q400 and ATR aircraft.

About You

• Have a strong focus on delivering excellent customer service
• Hold a current unrestricted driver's licence
• Have basic computer skills and the ability to learn new systems
• Available to work rotating shifts, including mornings, afternoons, nights, weekends and public holidays
• Able to obtain and maintain an ASIC (background check required)
• Able to pass Drug & Alcohol testing
• Reliable, professional and able to work well as part of a small team
• Safety-focused and willing to follow operational procedures
• Have a willingness to learn, develop new skills and take on additional responsibilities
• Interested in progressing into ramp operations following successful completion of Customer Service training

Why Join Us?

• Full training provided
• Opportunity to develop your skills across both Customer Service and Ramp Operations
• Gain experience working with multiple airlines and aircraft types
• Uniform supplied
• Supportive and friendly small-team environment
• Opportunities to develop and build a long-term career in aviation
• Work with a growing Australian ground handling company operating across 17 airport locations with 300+ team members

We strive to operate with the core values of People, Professionalism, and Partnership in all that we undertake. Our management philosophy is simple - "To have a work environment that enables staff to succeed in their position and to be a company that encourages all staff to take responsibility and ownership for their role, therefore helping them to achieve more satisfaction from their job, which will lead to a better working environment for all".

Equal Employment Opportunity Statement:

Aus Flight Handling as an equal opportunity employer, bases its hiring decisions on the business need and the best qualified candidates available and does not discriminate in its employment decisions on the basis of any protected category. Candidates who are offered employment will be subject to a criminal record and other background checks as permitted or required by company policy or applicable law.

Please note

Only permanent residents of Australia or New Zealand, or persons who have the right to work in Australia may apply. All Applicants must pass a pre-employment medical and drug and alcohol test. For aviation certification, all applicants must undergo a State and Federal Police and ASIO background check.