Cargo Customer Service Agent - Brisbane Airport

Menzies Aviation; Brisbane; In loco; AUD 30.000 - 39.000; Part-time

Descrizione del lavoro

Menzies Aviation at Brisbane Airport is seeking a Customer Service Agent (Reception) for a permanent part-time role (min 24 hours per week, average 30–35 hours). You will greet drivers, handle documentation, invoices, and inquiries, and support customer relationships as part of a busy aviation logistics environment.

The role requires excellent communication, attention to detail, and the ability to work across a 7-day rotational shift roster.

Competenze

• Professional, approachable and warm in style with a strong attention to detail.
• Minimum 1 year experience in an administration role.
• Ability to work autonomously and efficiently.
• Flexibility and willingness to work in detail and be operational.
• Exposure to a blue-collar workforce is advantageous.
• Strong problem-solving and solution delivery.
• Ability to anticipate needs and meet deadlines with agility.
• Strong stakeholder services skills with airline partners.
• Good time management and organisational skills.
• Strong written and verbal communication skills, with attention to detail.
• Proficient in Microsoft Office.
• Willingness to work on a 7-day rotational shift roster.

Mansioni

• Be the first point of contact for delivery drivers entering the facility/reception.
• Process documentation at freight acceptance and delivery.
• Maintain professional relationships with customers.
• Assist customers with enquiries and resolve complaints.
• Create invoices and reconcile banking, ensuring charges are collected.
• Process cash and electronic transactions.
• Complete general filing and other office duties.

Conoscenze

Customer service

Reception

Communication

Problem solving

Attention to detail

Autonomous work

Flexibility

Stakeholder liaison

Office administration

Time management

Microsoft Office

Strumenti

Microsoft Office Suite

Descrizione del lavoro

People. Passion. Pride – the focus for our teams since 1833.

Since this time, we have evolved to become a key partner in the global aviation industry, delivering time-critical logistics services across six continents, over 350 locations in 65 countries. At the heart of our business is our people. If you are seeking a role with opportunities to learn and develop, this could be the beginning of an exciting journey.

We are currently seeking a Customer Service Agent (Reception) who shares our values of Safety & Security, Passion, Integrity, Reliability, Innovation and Teamwork.

Suitable candidates will be required to deliver high performance standards around all aspects of cargo handling, meeting the requirements of our customers based at the Brisbane Airport on a Permanent Part-Time (Min 24 hours per week - Average 30 - 35 hours per week) basis.

What you’ll be doing

You will be the first point of contact for delivery drivers entering the facility / reception.

Process documentation at freight acceptance and delivery.

Maintain professional relationships with customers.

Assisting customers with enquiries and resolving customer complaints.

Create invoices and reconcile banking ensuring that all applicable charges are collected.

Process cash and electronic transactions.

Complete general filing and other office duties.

What we need from you

Professional, approachable and warm in style with a strong attention to detail.

Previous experience in an administration role - minimum of 1 year.

Effectively and efficiently work autonomously.

You will be extremely flexible and happy to get down into the detail and be operational.

Exposure to a blue-collar workforce will be highly regarded.

Strong ability to problem solve and deliver solution-based outcomes.

Can anticipate needs, be agile and flexible to ensure deadlines are met.

Strong stakeholder services skills between our airline partners.

Effective and efficient time management skills.

Strong written & verbal communicationskills, with a focus on detail.

Proficient ability to utilise the Microsoft Office suite.

Motivation and flexibility to work on a 7-day rotational shift roster.

Diversity

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. We believe everyone should feel valued and have the opportunity to reach their full potential.

Applicants will be required to undergo a Police check, Airport security check and pre‑employment medical as part of the standard conditions of employment.