Airport Customer Service Agent – Darwin (Part-Time, Rotating)

Qantas Group; Darwin; On-site; AUD 48,000 - 56,000; Part time

Benefits offered by this job

Discount travel

Flexible leave options

Salary packaging program

Wellbeing program

Job summary

Qantas is hiring a Customer Service Agent in Darwin to greet and assist passengers, support boarding and provide accurate information across frontline operations including Baggage Services and the Qantas Club.

The role requires experience in fast-paced customer service, strong communication and interpersonal skills, and a proactive, empathetic approach. A part-time, permanent arrangement with a 7-day rotating roster is offered, with on-site duties at Darwin Airport.

Qualifications

• Experience delivering exceptional customer service in a fast-paced setting.
• Ability to think on your feet, solve problems, and stay calm under pressure.

Responsibilities

• Greet and assist passengers, support boarding and disembarkation across frontline operations.
• Assist customers with special needs and unaccompanied minors; provide accurate information.
• Deliver outstanding service across Baggage Services and the Qantas Club.

Skills

Fast-paced environment

Problem solving under pressure

Communication skills

Interpersonal skills

Time management

Teamwork

Reliability and punctuality

Tools

CRM software

Job description

Qantas is hiring a Customer Service Agent in Darwin to greet and assist passengers, support boarding and provide accurate information across frontline operations including Baggage Services and the Qantas Club.

The role requires experience in fast-paced customer service, strong communication and interpersonal skills, and a proactive, empathetic approach. A part-time, permanent arrangement with a 7-day rotating roster is offered, with on-site duties at Darwin Airport.