Aviation Customer Service Officer – Ground Support (Part-Time)

Aus Flight Handling; Cairns Regional; On-site; AUD 32,000 - 39,000; Part time

Benefits offered by this job

Uniform provided

Full training provided

Career progression in aviation

Job summary

Aus Flight Handling at Cairns Airport is seeking a Customer Service Officer for a part-time role (15-20 hours/week). Full training is provided and there is potential to progress into ramp operations after training.

Candidates with customer service, hospitality, or administration backgrounds are invited to apply. The role involves learning Customer Service duties, working rotating shifts, and complying with safety and background checks, with opportunities to work across multiple aircraft types in

Qualifications

• Strong focus on delivering excellent customer service.
• Current unrestricted driver’s licence.
• Basic computer skills and ability to learn new systems.
• Available to work rotating shifts including mornings, afternoons, nights, weekends and public holidays.
• Able to obtain and maintain an ASIC (background check).
• Able to pass Drug & Alcohol testing.
• Reliable, professional and able to work well as part of a small team.
• Safety-focused and willing to follow procedures.
• Willing to learn, develop new skills and take on additional responsibilities.
• Interested in progressing into ramp operations after training.

Responsibilities

• Learn and confidently perform all Customer Service Officer duties.
• There will be opportunities to undertake ramp operations training after successful completion of Customer Service training.
• Gain experience working with multiple aircraft types at Cairns Airport.
• Work in a small team and support daily airport operations.

Skills

Customer service

Driver's license

Basic computer skills

Teamwork

Safety-focused

Willingness to learn

Flexibility / rotating shifts

Aviation interest

Job description

Aus Flight Handling at Cairns Airport is seeking a Customer Service Officer for a part-time role (15-20 hours/week). Full training is provided and there is potential to progress into ramp operations after training.

Candidates with customer service, hospitality, or administration backgrounds are invited to apply. The role involves learning Customer Service duties, working rotating shifts, and complying with safety and background checks, with opportunities to work across multiple aircraft types in