Part-time Medical Receptionist

St Kilda Medical Group; Melbourne; On-site; AUD 30,000 - 39,000; Part time

Job summary

St Kilda Medical Group in Melbourne is seeking a part-time Medical Receptionist to join our busy general practice. You will support our team of GPs, registrars and allied health professionals, delivering exceptional patient care with a friendly phone manner and strong multitasking skills.

You will work a guaranteed Thursday afternoon shift (1.30PM – 6.30PM, 5 hours) with potential for extra shifts. Prior experience in medical administration is highly desired, but not mandatory.

Qualifications

• Attention to detail in administration and communication.
• Strong computer skills and adaptability to new systems, with Best Practice experience preferred.
• Excellent written and verbal communication are essential.
• Friendly, professional presentation and customer service focus.
• Ability to multitask and cover shifts as needed.

Responsibilities

• Greet patients, check them in/out and ensure a positive experience.
• Handle phone calls and appointment management with strong phone manner.
• Manage patient correspondence and assist doctors and staff with daily tasks.
• Process patient payments, Medicare claims and billing inquiries.

Skills

Attention to detail

Communication skills

Multitasking

Best Practice

Tools

Best Practice

Job description

Part-time Medical Receptionist at St Kilda Medical Group (General Practice)

We are looking for afriendly, detail-oriented, and adaptable career Medical Receptionistto join ourbusy general practice. You’ll work alongside our team of experienced receptionists and administrators, supporting our team of general practitioners, registrars and allied health professionals to deliver exceptional care to our diverse local community.

If you have a greatphone manner, strong multitasking skills, and a passion for excellent service and patient care, we’d love to hear from you!

About the Role

We are seeking a part-time employee for a guaranteed Thursday afternoon shift (1.30PM – 6.30PM / 5 hours) each week in the first instance, with the potential for additional shifts on a short-term or permanent basis over time for the right candidate. Please note that flexible availability and the ability to provide short-term coverage for other staff is essential to this role.

Key Responsibilities

• Patient Service – Greet patients, check them in/out, ensuring a smooth and positive experience.
• Phone & Appointment Management – Utilise your excellent phone manner to respond to incoming calls and effectively manage patient requests.
• Admin & Correspondence – Manage incoming and outgoing correspondence from patients, third parties and other healthcare providers. Assist with reception duties, support doctors, and manage daily tasks as required.
• Patient Billing – Process patient payments, Medicare claims, and billing enquiries.

What We’re Looking For

• Attention to detail – Accuracy in administration and communication is essential.
• Strong computer skills – Fast, efficient, and adaptable to new systems. Experience using Best Practice is highly preferred.
• Excellent communication – Strong written, verbal and interpersonal communication skills are a must.
• Friendly & professional presentation – A positive attitude and a passion for facilitating excellent patient care.
• Multitasking & flexibility – Ability to handle a busy environment and cover shifts as needed.

Why Join Us?

• Work in a rewarding healthcare setting.
• Supportive, team-oriented work environment.
• Opportunity for additional shifts over time.
• Previous experience working in medical administration is highly desired, but not mandatory.