Part-Time Medical Reception & Admin — Hearing Health

Northside Audiology; Willoughby; On-site; AUD 34,000 - 48,000; Part time

Benefits offered by this job

Part-time

Training & development

Friendly team

Employee wellbeing

Job summary

Northside Audiology in Chatswood, NSW, is seeking a Medical Reception and Administration Officer for a part-time role (two or three days per week). You will be the front-line representative handling client interactions, appointments, payments and records, while supporting audiologists and staff to ensure smooth patient flow.

The successful candidate will bring warm, professional communication, experience in healthcare reception, and a keen eye for detail.

Qualifications

• Warm, professional and welcoming manner in interactions with clients and staff.
• Healthcare reception or customer service experience in a professional setting is desirable.
• Excellent communication skills and ability to interact with clients and team members.
• Strong organisational and time management abilities to handle multiple appointments.
• Proficiency with computer systems and reception management software.
• Attention to detail and accuracy when handling client information and records.
• Calm and empathetic approach when assisting clients, including those with hearing concerns.
• Professional telephone manner and ability to represent the practice positively.
• Reliability and punctuality, with flexibility for part-time hours.
• Understanding of privacy requirements in healthcare environments.

Responsibilities

• Greet clients warmly upon arrival and manage the reception area to create a welcoming environment.
• Answer and direct incoming telephone calls professionally and courteously.
• Schedule and confirm client appointments using practice management software.
• Collect and verify client information.
• Process payments and maintain accurate records.
• Maintain client confidentiality and comply with privacy legislation requirements.
• Coordinate with audiologists and support staff to ensure efficient client flow throughout the practice.
• Maintain a clean, organised and well-stocked reception area.
• Handle client enquiries with professionalism and resolve issues appropriately.

Skills

Reception

Customer service

Communication

Organization

Privacy/compliance

Tools

Practice software

Job description

Northside Audiology in Chatswood, NSW, is seeking a Medical Reception and Administration Officer for a part-time role (two or three days per week). You will be the front-line representative handling client interactions, appointments, payments and records, while supporting audiologists and staff to ensure smooth patient flow.

The successful candidate will bring warm, professional communication, experience in healthcare reception, and a keen eye for detail.