Medical Reception and Administration Officer

Northside Audiology; Willoughby; On-site; AUD 34,000 - 48,000; Part time

Benefits offered by this job

Part-time

Training & development

Friendly team

Employee wellbeing

Job summary

Northside Audiology in Chatswood, NSW, is seeking a Medical Reception and Administration Officer for a part-time role (two or three days per week). You will be the front-line representative handling client interactions, appointments, payments and records, while supporting audiologists and staff to ensure smooth patient flow.

The successful candidate will bring warm, professional communication, experience in healthcare reception, and a keen eye for detail.

Qualifications

• Warm, professional and welcoming manner in interactions with clients and staff.
• Healthcare reception or customer service experience in a professional setting is desirable.
• Excellent communication skills and ability to interact with clients and team members.
• Strong organisational and time management abilities to handle multiple appointments.
• Proficiency with computer systems and reception management software.
• Attention to detail and accuracy when handling client information and records.
• Calm and empathetic approach when assisting clients, including those with hearing concerns.
• Professional telephone manner and ability to represent the practice positively.
• Reliability and punctuality, with flexibility for part-time hours.
• Understanding of privacy requirements in healthcare environments.

Responsibilities

• Greet clients warmly upon arrival and manage the reception area to create a welcoming environment.
• Answer and direct incoming telephone calls professionally and courteously.
• Schedule and confirm client appointments using practice management software.
• Collect and verify client information.
• Process payments and maintain accurate records.
• Maintain client confidentiality and comply with privacy legislation requirements.
• Coordinate with audiologists and support staff to ensure efficient client flow throughout the practice.
• Maintain a clean, organised and well-stocked reception area.
• Handle client enquiries with professionalism and resolve issues appropriately.

Skills

Reception

Customer service

Communication

Organization

Privacy/compliance

Tools

Practice software

Job description

Medical Reception and Administration Officer

Northside Audiology is seeking a Medical Reception and Administration Officer to join our team in Chatswood, NSW. This is a part-time position offering either two or three days per week, that plays a crucial role in creating a welcoming and professional first impression for all our clients.

As the frontline representative of our practice, you will be responsible for managing client interactions, administrative tasks, and ensuring a seamless experience from the moment clients arrive.

This role is essential to our operations, as you will be instrumental in maintaining our reputation for excellent customer service whilst supporting the smooth functioning of our audiology practice.

Key responsibilities

Greet clients warmly upon arrival and manage the reception area to create a welcoming environment

Answer and direct incoming telephone calls professionally and courteously

Schedule and confirm client appointments using practice management software

Collect and verify client information

Process payments and maintain accurate records

Maintain client confidentiality and comply with privacy legislation requirements

Coordinate with audiologists and support staff to ensure efficient client flow throughout the practice

Maintain a clean, organised and well-stocked reception area

Handle client enquiries with professionalism and resolve issues appropriately

What we're looking for

Ability to engage with our patients in a warm, professional and welcoming way

Previous reception or customer service experience in a healthcare or professional setting is highly desirable

Excellent communication skills with the ability to interact professionally with clients and staff members

Strong organisational and time management abilities to manage multiple tasks and appointments

Proficiency with computer systems and reception management software

Attention to detail and accuracy when handling client information and administrative records

A calm and empathetic approach when dealing with clients, particularly those with hearing-related concerns

Professional telephone manner and ability to represent the practice positively

Reliability and punctuality, with the flexibility to accommodate part-time hours as scheduled

Understanding of privacy and confidentiality requirements in healthcare environments

Willingness to learn about audiology and our services to provide informed support to clients

What we offer

Northside Audiology is committed to creating a supportive and positive workplace where our team members feel valued. We offer:

A part-time working arrangement that provides flexibility and work-life balance

A friendly and collaborative team environment with experienced audiology professionals

Ongoing training and development opportunities to enhance your knowledge of audiology and client care

A role where you can make a meaningful difference in the lives of clients managing hearing health

Professional workplace policies and procedures that prioritise employee wellbeing

About us

Northside Audiology is a diagnostic audiology practice located in Chatswood, serving the local community with comprehensive hearing healthcare solutions. We are committed to providing exceptional audiological services and creating positive client experiences. Our practice is built on the principles of professional excellence, client-centred care, and a genuine commitment to improving the quality of life for those with hearing concerns. We pride ourselves on our knowledgeable team, state-of-the-art facilities, and our dedication to building long-term relationships with our clients. Join us and be part of a practice that truly values both client and employee satisfaction.