Part-Time IT Helpdesk Engineer — North Sydney (3 days/wk)

SustainRecruit; North Sydney; Presencial; AUD 52.000 - 72.000; A tiempo parcial

Descripción de la vacante

SustainRecruit is seeking a Service Desk Engineer to support the Head of IT for 3 days a week at our North Sydney offices. This role is ideal for returning to work or for someone who can commit to a 3-day schedule in a busy MSP environment.

You will focus on troubleshooting, end-user support and maintaining smooth IT operations. As an IT Helpdesk Analyst/Service Desk Engineer, you’ll provide timely technical support, log incidents, and ensure high service levels while delivering excellent

Formación

• Experience in IT Helpdesk/Service Desk.
• Hands-on AD experience.
• Familiarity with ServiceNow is desirable.
• Strong MS 365 knowledge.
• Good Windows OS troubleshooting skills.
• Excellent communication and problem-solving abilities.

Responsabilidades

• Provide Level 1 and Level 2 IT support to end users.
• Troubleshoot Windows OS, software and hardware issues.
• Manage user accounts and password resets via AD.
• Log and resolve incidents using ServiceNow.
• Support MS 365 apps (Outlook, Teams, SharePoint).
• Escalate complex issues when needed.
• Maintain documentation and update helpdesk tickets.
• Deliver clear, customer-focused IT support.

Conocimientos

Active Directory

ServiceNow

Microsoft 365

Windows troubleshooting

Customer service

Problem solving

Herramientas

AD/Directory tools

Descripción del empleo

SustainRecruit is seeking a Service Desk Engineer to support the Head of IT for 3 days a week at our North Sydney offices. This role is ideal for returning to work or for someone who can commit to a 3-day schedule in a busy MSP environment.

You will focus on troubleshooting, end-user support and maintaining smooth IT operations. As an IT Helpdesk Analyst/Service Desk Engineer, you’ll provide timely technical support, log incidents, and ensure high service levels while delivering excellent