Service Desk Analyst — 24/7 IT Support Pro

SBS Technology; Sydney; On-site; AUD 70,000 - 75,000; Full time

Benefits offered by this job

Health care checks

Salary packaging

Employee Assistance Programme

Flexible work arrangements

Discounted gym membership

Job summary

SBS Technology, the engine room of SBS, is seeking a Service Desk Analyst to deliver customer service excellence and maintain SBS’s IT environment. The role involves frontline IT support for both PC and Mac, with a rotating roster covering 8am–8pm on weekdays and on-call outside hours in Sydney.

You’ll join a close-knit team, handle incidents efficiently, and contribute to KPI targets while utilizing ITSM processes and potential ITIL practices.

Qualifications

• You must have a strong customer focus and problem-solving mindset.
• Demonstrated ability to work in a team and manage multiple priorities.
• Excellent communication skills for technical and non-technical audiences.
• Not an entry-level role; prior technical experience required.

Responsibilities

• Provide frontline IT support across web, email, phone and in-person channels.
• Handle hardware deployment/replacement, software upgrades and SOE re-imaging.
• Support SBS business applications (Office, Windows, Office365, IBMS, Dalet).
• Collaborate with 3rd party vendors and internal teams to maintain SBS IT environment.

Skills

Customer service

Team player

Communication

Time management

Tools

Windows 10/11

Apple macOS

ServiceNow

Job description

SBS Technology, the engine room of SBS, is seeking a Service Desk Analyst to deliver customer service excellence and maintain SBS’s IT environment. The role involves frontline IT support for both PC and Mac, with a rotating roster covering 8am–8pm on weekdays and on-call outside hours in Sydney.

You’ll join a close-knit team, handle incidents efficiently, and contribute to KPI targets while utilizing ITSM processes and potential ITIL practices.