Part-Time In-Shift Supervisor — Crisis Support

Lifeline Macarthur and Western Sydney; Parramatta; On-site; AUD 22,000 - 36,000; Part time

Benefits offered by this job

Flexible shifts across 24/7 service

Supportive team environment

Job summary

Lifeline Macarthur Western Sydney in Parramatta NSW is seeking an experienced In-Shift Supervisor to provide real-time guidance and support to Crisis Supporters, helping navigate high-risk situations and deliver compassionate crisis support.

This part-time role offers 32 hours per fortnight until 30 June 2027, with potential for ongoing employment. You will help ensure safe service delivery and adherence to Lifeline protocols while fostering a calm, supportive team environment.

Qualifications

• Lifeline-accredited Crisis Supporter (essential).
• Current or previous experience as an In-Shift Supervisor (ISS) or lengthy experience as a Crisis Supporter.
• Strong understanding of Lifeline’s Operational Manual and crisis support frameworks.
• Comfortable supporting complex or high-risk situations.
• Maintains a calm and patient approach in high-pressure situations.
• Available to work weekends and overnight shifts.
• Approachable, reliable, and team-focused.

Responsibilities

• Providing real-time support, guidance and mentorship to Crisis Supporters
• Assisting with escalations and risk assessment when required
• Supporting adherence to Lifeline policies, procedures, and service standards
• Contributing to a calm, respectful, and supportive team environment

Skills

Crisis Support

In-Shift Supervision

Risk Assessment

Team Leadership

Job description

Lifeline Macarthur Western Sydney in Parramatta NSW is seeking an experienced In-Shift Supervisor to provide real-time guidance and support to Crisis Supporters, helping navigate high-risk situations and deliver compassionate crisis support.

This part-time role offers 32 hours per fortnight until 30 June 2027, with potential for ongoing employment. You will help ensure safe service delivery and adherence to Lifeline protocols while fostering a calm, supportive team environment.