Dawn-Shift Counterbalance Forklift Operator & Packing

Sidekicker; Brisbane; Remote; AUD 41,000 - 69,000; Full time

Job summary

Lifeline Australia is seeking an In-Shift Support – Digital – Remote supervisor to back our Crisis Supporters across the Lifeline network. You will monitor shifts, provide real time guidance, and help ensure service quality while supporting Help Seekers with empathetic digital assistance.

Key duties include on-the-spot coaching, debriefs after high-risk calls, and coordinating responses during 24/7 rosters. A background in crisis support and remote service delivery is preferred.

Qualifications

• Minimum 100 hours as Lifeline Digital Services Crisis Supporter.
• Understanding of reflective practice and debrief techniques.
• Willing to complete LLA training including coaching/ISS.
• Education in youth work, social work, counselling or allied health (2 years post accreditation desirable).
• Ability to obtain Working with Children Check and Police Check.
• Background in remote delivery of allied health services (desirable).
• Proficiency with Microsoft Office, online meeting tools (MS Teams) and accurate data entry.

Responsibilities

• Provide real time practice support to CS across Lifeline network.
• Conduct initial debriefing for CS after difficult interactions.
• Complete emergency interventions and mandatory reporting.
• Proactively use instant messaging to support on-duty CS.

Skills

Crisis support

Remote delivery

MS Teams

Typing speed

Communication

Education

Youth work

Social work

Counselling

Allied health

Tools

MS Office

MS Teams

Data entry

Job description

In-Shift Support – Digital – Remote

Sydney Lifeline Australia

Job Description

• Availability to work a24/7 roster including weekends, and late night/ overnight shifts

The In-Shift Support Supervisor at Lifeline Australia serves an important role in our Digital Services ecosystem. The In-Shift Support is a critical liaison that strives to support our digital services Crisis Supporters (CS) and help to expand our service and performance to best support the Help Seekers (HS).

The In-Shift Support will support, monitor and coordinate the Digital Service CS’s during shifts to support the service, cover breaks, conduct debriefs, check-ins, monitor ratios, report technology issues, quality and ongoing continuous improvements. Some of the key responsibilities of the role include:

• Providing immediate, real time practice support and feedback to CS’s located across the Lifeline network.
• Providing initial debriefing for CS’s following difficult and high-risk interactions.
• Completing emergency interventions and mandatory reporting requirements.
• Proactively using instant messaging technology to provide support and direction to CS’s on duty.

Experience Requirements

• Minimum of 100 hours as a Lifeline Digital Services Crisis Supporter (CS) including well developed skills and competency in crisis support practice.
• A clear understanding of reflective practice and debrief techniques in Crisis Support.
• Completed or willing to complete LLA training including coaching training, ISS training and other ongoing training as required for the role.
• Education in youth work, social work, counselling, psychology or allied health field (2 years post accreditation desirable).
• Ability to acquire a current Working with Children Check and a current Police Check.
• Background in remote service delivery of allied health services (desirable).
• High level of proficiency with a wide range of software programs including Microsoft Office suite, online meeting platforms (e.g. MS TEAMS) and accuracy in typing and data entry.

Other Requirements

• Ability