In-Shift Supervisor - Lifeline Macarthur & Western Sydney

Lifeline Macarthur and Western Sydney; Parramatta; On-site; AUD 22,000 - 36,000; Part time

Benefits offered by this job

Flexible shifts across 24/7 service

Supportive team environment

Job summary

Lifeline Macarthur Western Sydney in Parramatta NSW is seeking an experienced In-Shift Supervisor to provide real-time guidance and support to Crisis Supporters, helping navigate high-risk situations and deliver compassionate crisis support.

This part-time role offers 32 hours per fortnight until 30 June 2027, with potential for ongoing employment. You will help ensure safe service delivery and adherence to Lifeline protocols while fostering a calm, supportive team environment.

Qualifications

• Lifeline-accredited Crisis Supporter (essential).
• Current or previous experience as an In-Shift Supervisor (ISS) or lengthy experience as a Crisis Supporter.
• Strong understanding of Lifeline’s Operational Manual and crisis support frameworks.
• Comfortable supporting complex or high-risk situations.
• Maintains a calm and patient approach in high-pressure situations.
• Available to work weekends and overnight shifts.
• Approachable, reliable, and team-focused.

Responsibilities

• Providing real-time support, guidance and mentorship to Crisis Supporters
• Assisting with escalations and risk assessment when required
• Supporting adherence to Lifeline policies, procedures, and service standards
• Contributing to a calm, respectful, and supportive team environment

Skills

Crisis Support

In-Shift Supervision

Risk Assessment

Team Leadership

Job description

In-Shift Supervisor - Lifeline Macarthur & Western Sydney

Lifeline Macarthur and Western Sydney – Parramatta NSW

In-Shift Supervisor (ISS) - Lifeline Macarthur & Western Sydney

Are you passionate about supporting others and making a genuine difference in the lives of people experiencing vulnerability or crisis? Do you have the experience and confidence to support others in delivering compassionate, high-quality crisis support?

At Lifeline Macarthur Western Sydney, our mission is to support our community through crisis support and suicide prevention services. As part of the national Lifeline Australia network, we provide 24/7 support to people when they need it most. Every shift is an opportunity to make a difference, and we’re looking for someone who shares our commitment to ensuring no one has to face their darkest moments alone.

We are seeking an experienced, accredited In-Shift Supervisor (ISS) to join our Crisis Support team. In this vital role, you’ll provide real-time guidance and support to Crisis Supporters, helping them navigate complex situations and deliver safe, compassionate and effective support to people in crisis.

This part-time opportunity offers 32 hours per fortnight until 30 June 2027, with the potential for ongoing employment. It’s an opportunity to put your expertise to meaningful use, empower Crisis Supporters and contribute to a service that makes a real difference in our community.

About the role

As an In-Shift Supervisor, you’ll play a critical role in supporting the people who support others. You will be helping ensure Crisis Supporters feel confident and supported, and that service delivery remains safe, consistent, and aligned with Lifeline Macarthur Western Sydney protocols.

What you’ll be doing

Providing real-time support, guidance and mentorship to Crisis Supporters

Assisting with escalations and risk assessment when required

Supporting adherence to Lifeline policies, procedures, and service standards

Contributing to a calm, respectful, and supportive team environment

About you

Lifeline-accredited Crisis Supporter (essential)

Current or previous experience as an In-Shift Supervisor (ISS), or lengthy experience as a Crisis Supporter

Strong understanding of Lifeline’s Operational Manual and crisis support frameworks

Comfortable supporting complex or high-risk situations

Maintains a calm and patient approach in high-pressure situations

Available to work weekends and overnight shifts

Approachable, reliable, and team-focused

Be part of a supportive and experienced team

Meaningful work supporting your peers and the community

Flexible shifts across a 24/7 service