Sales & Customer Support Representative

Harrison Trading Group; Port Kembla; On-site; AUD 60,000 - 75,000; Full time

Job summary

ZT Wholesale Solutions in Port Kembla is seeking a Full-time Sales & Customer Support Representative. The role focuses on proactive sales and customer development throughout the week, with Saturday coverage and collaboration with the sales team.

You will proactively contact customers, identify cross-selling opportunities across food and beverage, follow up quotes, and ensure smooth order fulfilment while maintaining accurate records and delivering excellent service.

Qualifications

• Confident speaking with customers.
• Comfortable making outbound calls.
• Organised and reliable.
• Commercially minded.
• Able to work Saturdays as part of normal roster.
• Experience in hospitality, wholesale, food and beverage, customer service or sales would be beneficial but not essential.

Responsibilities

• Proactively contacting existing, inactive and prospective customers.
• Identifying cross-selling and account-growth opportunities across food and beverage.
• Following up quotes, samples, pricing enquiries and new products.
• Reactivating customers who have reduced or stopped ordering.
• Supporting the food and beverage sales team with customer follow-up.
• Maintaining accurate customer notes, opportunities and follow-up dates.
• Handling customer calls, urgent orders, shortages and delivery issues on Saturdays.
• Working with drivers and warehouse staff to resolve customer issues.
• Recording and escalating issues when required.

Skills

Outbound calls

Customer communication

Organized

Commercial mindset

Saturday shifts

Hospitality/FOB experience beneficial

Job description

Full-time Sales & Customer Support Representative based in Port Kembla, working Tuesday to Saturday. The role will focus on proactive sales and customer development throughout the week, while also providing customer service coverage on Saturdays alongside their normal sales responsibilities.

Key responsibilities

• Proactively contacting existing, inactive and prospective customers
• Identifying cross-selling and account-growth opportunities across food and beverage
• Following up quotes, samples, pricing enquiries and new products
• Reactivating customers who have reduced or stopped ordering
• Supporting the food and beverage sales team with customer follow-up
• Maintaining accurate customer notes, opportunities and follow-up dates
• Handling customer calls, urgent orders, shortages and delivery issues on Saturdays
• Working with drivers and warehouse staff to resolve customer issues
• Recording and escalating issues when required

About you

• Confident speaking with customers
• Comfortable making outbound calls
• Organised and reliable
• Commercially minded
• Able to work Saturdays as part of normal roster
• Comfortable working towards clear sales and customer-service targetsExperience in hospitality, wholesale, food and beverage, customer service or sales would be beneficial but is not essential

About us

ZT Wholesale Solutions is a growing food and beverage wholesaler servicing more than 400 hospitality customers across the Illawarra, South Coast, Southern Highlands and Sydney.