Part-Time Guest Experience Coordinator – Aged Care

Opal HealthCare; Newcastle-Maitland; On-site; AUD 30,000 - 38,000; Part time

Benefits offered by this job

EA Penalty Rates

Paid parental leave

Job summary

Opal HealthCare in Raymond Terrace is seeking a friendly Receptionist for a permanent part-time 3 days per week, including weekends. You will be the first point of contact for residents, families and visitors, providing a warm welcome and responsive service.

In this role you’ll handle calls, mail, records and rostering tasks, while maintaining a neat front desk and professional demeanour. Prior reception or customer service experience is preferred.

Qualifications

• Experience in a reception, front-of-house, or customer service role.
• A warm, friendly, and professional manner with excellent communication skills
• Strong organisational skills and a keen eye for detail
• Proficiency in computer systems including MS Office
• A genuine passion for helping people and creating a welcoming atmosphere

Responsibilities

• Be the warm, welcoming, and helpful first point of contact for all residents, families, and visitors.
• Provide exceptional customer service, answering calls and enquiries with care and professionalism.
• Offer a personalised touch, knowing residents by name and providing hospitality like a cup of tea
• Support essential administrative tasks including managing mail, maintaining records, and assisting with rostering.
• Create a positive and organised environment at the front desk, ensuring a great first impression.

Skills

Reception experience

Customer service

Communication skills

Organisational skills

MS Office

Tools

MS Office

Job description

Opal HealthCare in Raymond Terrace is seeking a friendly Receptionist for a permanent part-time 3 days per week, including weekends. You will be the first point of contact for residents, families and visitors, providing a warm welcome and responsive service.

In this role you’ll handle calls, mail, records and rostering tasks, while maintaining a neat front desk and professional demeanour. Prior reception or customer service experience is preferred.