Part-Time Dental Receptionist — Welcoming Front Desk Pro

Impression Dental Group; Willoughby City Council; On-site; AUD 39,000 - 47,000; Part time

Benefits offered by this job

Employee Assistant Program

Great Place to Work accreditation 2024

Job summary

About Smiles Chatswood is seeking a dedicated dental receptionist for a part-time role (4 days a week: Mon, Tue, Thu, Fri) with one to two Saturdays per month. You’ll be the first point of contact, greeting patients and coordinating appointments in a busy, friendly clinic.

The role requires prior dental front-desk experience, strong communication, multitasking ability and empathy. A Cert III/IV in Dental Assisting is beneficial.

Qualifications

• Prior dental receptionist experience is essential.
• A Cert III or IV in Dental Assisting is beneficial.
• Excellent verbal and written communication skills.
• Ability to multitask, priorities tasks, and manage time effectively in a fast-paced environment.
• Capability to address patient concerns and resolve issues with professionalism and empathy.
• Attention to detail.

Responsibilities

• Greet patients warmly, check them in and out, and manage appointment scheduling.
• Handle phone calls, emails, and inquiries, providing information about treatments and addressing patient concerns or complaints.
• Process payments, manage billing inquiries, and assist patients with payment plans and verification.
• Maintain patient records accurately, ensuring confidentiality and compliance within regulations.
• Keep the reception area tidy and organised, ensuring that all necessary materials are stocked and available.
• Work closely with dental staff to ensure efficient patient flow and communication between front and back office.

Skills

Dental receptionist experience

Communication skills

Multitasking

Attention to detail

Empathy

Education

Cert III or IV in Dental Assisting

Job description

About Smiles Chatswood is seeking a dedicated dental receptionist for a part-time role (4 days a week: Mon, Tue, Thu, Fri) with one to two Saturdays per month. You’ll be the first point of contact, greeting patients and coordinating appointments in a busy, friendly clinic.

The role requires prior dental front-desk experience, strong communication, multitasking ability and empathy. A Cert III/IV in Dental Assisting is beneficial.