Dental Receptionist

Impression Dental Group; Willoughby City Council; On-site; AUD 39,000 - 47,000; Part time

Benefits offered by this job

Employee Assistant Program

Great Place to Work accreditation 2024

Job summary

About Smiles Chatswood is seeking a dedicated dental receptionist for a part-time role (4 days a week: Mon, Tue, Thu, Fri) with one to two Saturdays per month. You’ll be the first point of contact, greeting patients and coordinating appointments in a busy, friendly clinic.

The role requires prior dental front-desk experience, strong communication, multitasking ability and empathy. A Cert III/IV in Dental Assisting is beneficial.

Qualifications

• Prior dental receptionist experience is essential.
• A Cert III or IV in Dental Assisting is beneficial.
• Excellent verbal and written communication skills.
• Ability to multitask, priorities tasks, and manage time effectively in a fast-paced environment.
• Capability to address patient concerns and resolve issues with professionalism and empathy.
• Attention to detail.

Responsibilities

• Greet patients warmly, check them in and out, and manage appointment scheduling.
• Handle phone calls, emails, and inquiries, providing information about treatments and addressing patient concerns or complaints.
• Process payments, manage billing inquiries, and assist patients with payment plans and verification.
• Maintain patient records accurately, ensuring confidentiality and compliance within regulations.
• Keep the reception area tidy and organised, ensuring that all necessary materials are stocked and available.
• Work closely with dental staff to ensure efficient patient flow and communication between front and back office.

Skills

Dental receptionist experience

Communication skills

Multitasking

Attention to detail

Empathy

Education

Cert III or IV in Dental Assisting

Job description

About the Position:

We’re looking for a dedicated and experienced dental receptionist to join our team at About Smiles Chatswood on a part-time basis, working 4 days per week — Monday, Tuesday, Thursday and Friday, plus one to two Saturday per month.

At About Smiles Chatswood, you’ll be part of an experienced team with over 25 years of combined clinical experience, delivering high-quality cosmetic and general dentistry. The practice offers a wide range of treatments, including implants, oral surgery and veneers.

As one of the first faces our patients see, you’ll play an important role in creating a warm, professional and positive experience from the moment they walk through the door. We’re looking for someone who enjoys connecting with people, is organised and confident in a busy environment, and takes pride in making patients feel comfortable and well looked after.

Key Responsibilities:

• Patient Interaction: Greet patients warmly, check them in and out, and manage appointment scheduling.
• Administrative Support: Handle phone calls, emails, and inquiries, providing information about treatments and addressing patient concerns or complaints.
• Billing and Insurance: Process payments, manage billing inquiries, and assist patients with payment plans and verification.
• Records Management: Maintain patient records accurately, ensuring confidentiality and compliance within regulations.
• Office Organisation: Keep the reception area tidy and organised, ensuring that all necessary materials are stocked and available.
• Team Collaboration: Work closely with dental staff to ensure efficient patient flow and communication between front and back office.

What we can offer you:

• Competitive hourly rate
• Varied and rewarding role
• Make a real difference to the patient experience
• Build and develop your dental knowledge
• Access to our Employee Assistant Program
• Unlock exclusive discounts and cashback offers on the Work App
• Certified Great Place to Work two years in a row 2024 & 2025

What do you need to succeed:

• Prior dental receptionist experience is essential
• A Cert III or IV in Dental Assisting is beneficial
• Excellent verbal and written communication skills
• Ability to multitask, priorities tasks, and manage time effectively in a fast-paced environment
• Capability to address patient concerns and resolve issues with professionalism and empathy
• Attention to detail

What's Next:

If you’re looking for a role where you can be part of a supportive team, build strong patient relationships and grow your dental knowledge, we’d love to hear from you!