Customer Service Officer — Multi-Channel, Fast-Paced

Bayside Council; Sydney; On-site; AUD 77,000 - 86,000; Full time

Benefits offered by this job

3 extra days off during Christmas each

10 days sick leave each year

5 days MyLeave

Additional parental leave entitlements

Employee Assistance Program (EAP)

Fitness Passport

Annual skin checks & flu vaccinations

Job summary

Bayside Council is seeking a Customer Service Officer on a permanent full-time basis in Sydney, NSW. You will be the first point of contact, delivering service via phone, in person, and digital channels, handling enquiries and guiding customers through council programs.

The role requires customer service experience, ideally in a call centre, and strong communication. Benefits include extra leave and health-related perks as part of a flexible, supportive workplace.

Qualifications

• Previous customer service experience in a call centre is highly regarded.
• Strong interpersonal and communication skills.
• Comfortable using digital systems and learning new technologies.
• Ability to assist with applications and service requests efficiently.

Responsibilities

• Deliver professional, timely service via phone, face‑to‑face, and digital channels.
• Respond to enquiries, feedback, and service requests in line with Council standards.
• Promote and guide customers through Council programs, services and digital tools.
• Assist with application lodgements, receipting and daily reconciliations.
• Support the continuous improvement of customer service processes and systems.

Skills

Call centre experience

Customer service

Communication skills

Digital literacy

Problem solving

Job description

Bayside Council is seeking a Customer Service Officer on a permanent full-time basis in Sydney, NSW. You will be the first point of contact, delivering service via phone, in person, and digital channels, handling enquiries and guiding customers through council programs.

The role requires customer service experience, ideally in a call centre, and strong communication. Benefits include extra leave and health-related perks as part of a flexible, supportive workplace.