Part-Time Multichannel Customer Experience Specialist

Ballarat City Council; Ballarat; On-site; AUD 77,000 - 88,000; Part time

Job summary

Ballarat City Council is seeking a customer-focused part-time Customer Experience representative to join our team for 14 months of parental leave coverage. You will deliver efficient, friendly and high-quality support across phone, face-to-face and digital channels, helping residents access Council services and ensuring positive interactions.

You will demonstrate strong interpersonal and communication skills, attention to detail, and the ability to engage with a diverse community.

Qualifications

• Experience in customer service and call centre environments.
• Excellent written and verbal communication, with empathic listening.
• Ability to work with people from diverse backgrounds; multilingual skills are a plus.

Responsibilities

• Deliver efficient, friendly and high-quality support across phone, face-to-face and digital channels.
• Assist customers to access Council services and ensure a positive experience with every interaction.

Skills

Customer service

Call centre experience

Empathic listening

Written communication

Diversity awareness

City services knowledge

Windows OS

Health and safety awareness

Tools

Windows OS

Job description

Ballarat City Council is seeking a customer-focused part-time Customer Experience representative to join our team for 14 months of parental leave coverage. You will deliver efficient, friendly and high-quality support across phone, face-to-face and digital channels, helping residents access Council services and ensuring positive interactions.

You will demonstrate strong interpersonal and communication skills, attention to detail, and the ability to engage with a diverse community.