Community Banking Specialist — Customer Service

Bendigo Bank; Woombye; On-site; AUD 42,000 - 54,000; Part time

Benefits offered by this job

Health and wellbeing support

Discounted gym memberships

Private health insurance options

Employee Assistance Program (EAP)

Bendigo Bank Corporate university (BEN

Job summary

Bendigo Bank is seeking a Customer Service Officer for the Sunshine Coast, based in Woombye. The part-time role focuses on delivering exceptional service, processing transactions, and guiding customers through digital banking with a friendly, hands-on approach.

You’ll support customers with inquiries, help them understand products, and collaborate with branch specialists to meet financial goals, while upholding risk controls.

Qualifications

• Experience in a customer service environment with a track record of meeting targets.
• Strong attention to detail to ensure secure, accurate transactions with a risk mindset.
• Confident in communicating with customers face-to-face and over the phone.
• Willingness to understand what makes Bendigo Bank different and to collaborate with teammates.

Responsibilities

• Assist customers with transactions and everyday banking needs.
• Educate customers on online platforms and digital services.
• Promote banking products and services suited to customer goals.
• Be the branch face, handle queries, and support paperwork while managing risk.

Skills

Customer service

Targets

Attention to detail

Face-to-face communication

Phone communication

Collaboration

Job description

Bendigo Bank is seeking a Customer Service Officer for the Sunshine Coast, based in Woombye. The part-time role focuses on delivering exceptional service, processing transactions, and guiding customers through digital banking with a friendly, hands-on approach.

You’ll support customers with inquiries, help them understand products, and collaborate with branch specialists to meet financial goals, while upholding risk controls.