Coordinator Operations Management

Darebin City Council; City of Melbourne; Hybrid; AUD 100,000 - 150,000; Full time

Benefits offered by this job

Competitive salary

Monthly RDO

WFH 1 day per week

Job summary

Darebin City Council is seeking a Coordinator Operations Management to lead customer and business support services across Council’s operations, using data and insights to improve outcomes while ensuring governance, compliance and quality assurance.

You will provide strategic advice, monitor performance, oversee systems, drive continuous improvement and build a high-performing team to deliver better services for the community.

Qualifications

• Experience leading customer, business support, operations or service management functions.
• Relevant tertiary qualifications and demonstrated experience in operations management, business improvement, systems, service delivery, compliance or a related field.
• Strong experience monitoring and analysing performance, data and business outcomes.
• Ability to drive operational improvement through better processes, systems and practices.
• Strong governance, compliance, assurance and quality management experience.
• Experience leading, developing and managing staff and building team capability.
• Strong analytical and conceptual skills, with the ability to translate complex information into practical operational solutions.
• Excellent communication, negotiation and stakeholder engagement skills.
• Experience preparing reports and providing advice and insights to senior leaders.
• Strong financial management and budget monitoring skills. Experience working within local government or a similar public sector environment will be highly regarded.

Responsibilities

• Lead customer and business support services across Council’s operations.
• Monitor performance reporting and data analysis to improve operational performance.
• Ensure governance, compliance and quality assurance across services.
• Oversee operational systems and processes and identify opportunities for efficiency.
• Drive continuous improvement and capability building within the team.
• Provide strategic reports and insights to support decision-making and priorities.
• Lead and develop a high-performing team across the function.
• Support innovation and readiness for future systems, including ERP implementation.

Skills

Customer & business support leadership

Data analysis & insights

Governance & compliance

Performance monitoring

Stakeholder engagement

Team leadership & development

Operational improvement

Financial management

Education

Relevant tertiary qualifications

Tools

ERP implementation

Job description

• Lead customer and business support services that enable effective operational delivery
• Drive performance, data and business insights to improve decision-making and outcomes
• Competitive salary + Monthly RDO + WFH 1 day per week

As Coordinator Operations Management, you’ll play a key role in strengthening how Council supports, measures and improves its operational services. You’ll lead customer and business support functions, use data and insights to drive better outcomes, and ensure strong governance, compliance and quality assurance across the portfolio.

This is an opportunity to make a meaningful impact by connecting people, processes, systems and performance to deliver better outcomes for our community.

About the role:

Lead the effective delivery of customer and business support services across Council’s operations, providing oversight of operational systems, processes and performance.

You’ll combine strong people leadership with business and operational expertise to monitor performance, identify improvement opportunities and ensure effective governance, compliance and quality assurance.

Working closely with the Manager Operations and Waste and key stakeholders across Council, you’ll provide reporting, insights and strategic advice to support informed decision-making and help drive continuous improvement.

You will:

Lead customer and business support services

Lead and develop customer and business support services that enable effective operational delivery and provide high-quality outcomes for internal and external customers.

Monitor performance, data and business outcomes

Oversee performance reporting and data analysis, identifying trends, risks and opportunities to improve operational performance and support informed decision-making

Ensure governance, compliance and quality assurance

Strengthen operational governance, compliance and assurance processes, ensuring services and practices meet legislative, regulatory and organisational requirements

Oversee operational systems and processes

Provide oversight of operational systems and processes, identifying opportunities to improve consistency, efficiency and service performance

Drive continuous improvement and capability

Lead initiatives that improve processes, practices and ways of working, while building capability and fostering a culture of accountability, collaboration and continuous improvement

Provide strategic advice and insights

Prepare reports, analysis and recommendations for senior leaders and stakeholders to support effective decision-making and Council’s operational priorities

Lead and develop a high-performing team

Provide effective leadership, coaching and development to build team capability and achieve organisational objectives

Support innovation and organisational readiness

Research and implement innovative approaches to operations management and support Council’s readiness for future systems, including ERP implementation

About you:

You are an experienced operations, business performance or service management professional with the ability to connect people, systems, data and processes to improve organisational outcomes.

To be successful in this role, you will bring:

• Demonstrated experience leading customer, business support, operations or service management functions
• Relevant tertiary qualifications and demonstrated experience in operations management, business improvement, systems, service delivery, compliance or a related field
• Strong experience monitoring and analysing performance, data and business outcomes
• Demonstrated ability to drive operational improvement through better processes, systems and practices
• Strong governance, compliance, assurance and quality management experience
• Experience leading, developing and managing staff and building team capability
• Strong analytical and conceptual skills, with the ability to translate complex information into practical operational solutions
• Excellent communication, negotiation and stakeholder engagement skills
• Experience preparing reports and providing advice and insights to senior leaders
• Strong financial management and budget monitoring skills Experience working within local government or a similar public sector environment will be highly regarded.

Why Darebin?

Darebin City Council is committed to equity, diversity and inclusion. We proudly serve one of the most diverse communities in Victoria, and we know that a diverse workforce strengthens our ability to deliver meaningful outcomes.

We offer:

• A supportive team environment
• Opportunities for professional development and career growth
• A workplace that values collaboration, integrity, respect and creativity
• The chance to make a real difference

Applications close on 20 October 2026 at 11:30pm.

For a confidential discussion about the role and the opportunity, contact Lauren Toledo, Talent Acquisition Partner - *************@darebin.vic.gov.au

Pre-employment Checks

Darebin is committed to providing a safe working environment that embraces and values child safety, and thorough ‘Safety Screening’ processes apply.

To work at Darebin City Council, you will be required to supply proof of work rights, a Victorian Employee Working with Children Check and comply with Child Safety standards.

All employees are required to undertake an Australian Criminal History Check and may be required to complete a Functional Health Assessment.