Part-Time Customer Service Specialist — Local Government

City of Darwin; Darwin; On-site; AUD 30,000 - 35,000; Part time

Benefits offered by this job

Generous leave

Job summary

City of Darwin invites applications for a Customer Service Officer in a permanent, part-time capacity (0.5FTE, ~18 hours/week) commencing early 2027. You will handle reception, phone and electronic inquiries, triage service requests and process payments while delivering timely, professional support across Council services.

The role demands a certificate or equivalent in Local Government/Business Admin/Customer Engagement and at least two years in customer service, plus a National Police Check

Qualifications

• Certificate III or equivalent qualification/experience in local government, business admin or customer engagement.
• Minimum two years’ experience in a customer service environment.
• National Police Records Check and valid driver’s licence.

Responsibilities

• Attend to customers promptly and courteously in person, on the phone or online.
• Inform customers about City services and other agencies.
• Process payments, permits and complaints accurately.
• Triaging requests and managing service requests to resolution.

Skills

Customer service

Communication

Reception duties

Education

Certificate III in Local Government / Business Administration / Customer Engagement

Job description

City of Darwin invites applications for a Customer Service Officer in a permanent, part-time capacity (0.5FTE, ~18 hours/week) commencing early 2027. You will handle reception, phone and electronic inquiries, triage service requests and process payments while delivering timely, professional support across Council services.

The role demands a certificate or equivalent in Local Government/Business Admin/Customer Engagement and at least two years in customer service, plus a National Police Check