Customer and Operations Management Officer

Darebin City Council; Melbourne; On-site; AUD 30,000 - 42,000; Part time

Benefits offered by this job

Supportive team environment

Professional development

Collaborative workplace culture

Meaningful community impact

Job summary

Darebin City Council is seeking two Customer and Operations Management Officers to provide administrative, systems and customer service support across Operations & Waste and Natural & Civic Spaces. The roles are permanent part-time (2 x 0.5 FTE) based at the Reservoir Operations Centre in Melbourne.

Working in a fast-paced environment, you will deliver high-quality service, manage workflows, maintain records, and support procurement and meetings, helping council deliver services to the community

Qualifications

• Experience providing customer service and administration support in a team environment.
• Strong organisational and time management skills with the ability to manage competing priorities.
• Proficiency with databases, CRM systems or operational management systems.

Responsibilities

• Provide high-quality customer service to residents, contractors and internal stakeholders.
• Manage correspondence, requests, work orders and workflows across Council systems.
• Maintain accurate records and data across customer, asset, finance and operational platforms.
• Support meetings, procurement activities and general office administration.
• Assist operational teams by ensuring information and processes are delivered accurately and efficiently.

Skills

Customer service

Administration support

Organisational skills

Microsoft Office

Communication skills

Tools

CRM systems

Databases

Operational management systems

Job description

Customer and Operations Management Officer

• Join a supportive team providing critical customer and operational support across Waste and Operations services.
• Flexible permanent part-time opportunity (2 x 0.5 FTE positions) based at the Reservoir Operations Centre.
• Build your career in Local Government while making a direct impact on service delivery to the community.

Provide high-quality customer service, administration and system support for Council's Operations & Waste and Natural & Civic Spaces teams.

We're building Darebin's future - and we're looking for great people to join us.

As part of our organisational redesign, we're introducing new roles that support Darebin's future focus and priorities.

About the role: We are seeking two Customer and Operations Management Officers to provide administrative, systems and customer service support across Council's Operations & Waste and Natural & Civic Spaces Departments. Working in a fast-paced operational environment, you'll help ensure customer enquiries, operational requests, workflows and business systems are managed efficiently while delivering a positive customer experience.

You will:

• Provide high-quality customer service to residents, contractors and internal stakeholders.
• Manage correspondence, customer requests, work orders and departmental workflows across multiple Council systems.
• Maintain accurate records and data across customer, asset, finance and operational platforms.
• Support the coordination of meetings, procurement activities and general office administration.
• Assist operational teams by ensuring information, systems and administrative processes are delivered accurately and efficiently.

About you:

• Experience providing customer service and administration support in a team environment.
• Strong organisational and time management skills with the ability to manage competing priorities.
• Well-developed computer skills, including Microsoft Office and business systems.
• Experience working with databases, CRM systems or operational management systems.
• Excellent communication skills and a commitment to teamwork, integrity and customer service excellence.

Why Darebin? Darebin City Council is committed to equity, diversity and inclusion. We proudly serve one of the most diverse communities in Victoria, and we know that a diverse workforce strengthens our ability to deliver meaningful outcomes.

We offer:

• A supportive team environment
• Opportunities for professional development and career growth
• A workplace that values collaboration, integrity, respect and creativity
• The chance to make a real difference

Applications close on Tuesday the 10th of November at 11:30pm.

Applications will be reviewed during the advertising period so if you’re interested in this opportunity, we encourage you to get your application in as early as possible.

For a confidential discussion about the role and the opportunity, contact Beth Jones, Team Leader Customer, Compliance & Operations Support, at **********@darebn.vic.gov.au

Should you need reasonable adjustments to our recruitment process to support your accessibility needs, please get in contact with us and advise how we can best support you.

Pre-employment Checks Darebin is committed to providing a safe working environment that embraces and values child safety, and thorough ‘Safety Screening’ processes apply.

To work at Darebin City Council, you will be required to supply proof of work rights, a Victorian Employee Working with Children Check and comply with Child Safety standards. All employees are required to undertake an Australian Criminal History Check and may be required to complete a Functional Health Assessment.