Operations Management Coordinator: Data-Driven & Governance

Darebin City Council; City of Melbourne; Hybrid; AUD 100,000 - 150,000; Full time

Benefits offered by this job

Competitive salary

Monthly RDO

WFH 1 day per week

Job summary

Darebin City Council is seeking a Coordinator Operations Management to lead customer and business support services across Council’s operations, using data and insights to improve outcomes while ensuring governance, compliance and quality assurance.

You will provide strategic advice, monitor performance, oversee systems, drive continuous improvement and build a high-performing team to deliver better services for the community.

Qualifications

• Experience leading customer, business support, operations or service management functions.
• Relevant tertiary qualifications and demonstrated experience in operations management, business improvement, systems, service delivery, compliance or a related field.
• Strong experience monitoring and analysing performance, data and business outcomes.
• Ability to drive operational improvement through better processes, systems and practices.
• Strong governance, compliance, assurance and quality management experience.
• Experience leading, developing and managing staff and building team capability.
• Strong analytical and conceptual skills, with the ability to translate complex information into practical operational solutions.
• Excellent communication, negotiation and stakeholder engagement skills.
• Experience preparing reports and providing advice and insights to senior leaders.
• Strong financial management and budget monitoring skills. Experience working within local government or a similar public sector environment will be highly regarded.

Responsibilities

• Lead customer and business support services across Council’s operations.
• Monitor performance reporting and data analysis to improve operational performance.
• Ensure governance, compliance and quality assurance across services.
• Oversee operational systems and processes and identify opportunities for efficiency.
• Drive continuous improvement and capability building within the team.
• Provide strategic reports and insights to support decision-making and priorities.
• Lead and develop a high-performing team across the function.
• Support innovation and readiness for future systems, including ERP implementation.

Skills

Customer & business support leadership

Data analysis & insights

Governance & compliance

Performance monitoring

Stakeholder engagement

Team leadership & development

Operational improvement

Financial management

Education

Relevant tertiary qualifications

Tools

ERP implementation

Job description

Darebin City Council is seeking a Coordinator Operations Management to lead customer and business support services across Council’s operations, using data and insights to improve outcomes while ensuring governance, compliance and quality assurance.

You will provide strategic advice, monitor performance, oversee systems, drive continuous improvement and build a high-performing team to deliver better services for the community.