Part-Time Customer Care & Office Administrator

Fletchers Supplies; Wangaratta; On-site; AUD 42,000 - 60,000; Part time

Job summary

Fletchers Supplies is seeking a friendly, reliable Customer Service Officer to join our office team in Wangaratta. The role focuses on delivering excellent customer service via phone and email, while supporting day-to-day administrative tasks.

The position is part-time, 33 hours per week, with standard hours 8:00am–3:30pm, Monday to Thursday, and 8:00am–1:00pm on Fridays. Reports to the Sales Manager.

Qualifications

• Positive attitude with a strong customer-focused approach.
• Ability to learn quickly and adapt to new systems and processes.
• Confident with email and office-based software.
• Excellent verbal and written communication skills.
• Australian work rights are required.

Responsibilities

• Answer incoming customer phone calls in a professional and helpful manner.
• Process customer orders accurately using our Inventory Management System.
• Respond promptly to customer emails and enquiries via Outlook.
• Provide product and order information to customers.
• Assist with general administrative tasks including scanning, photocopying, printing, and OH&S administration.
• Maintain office supplies and ensure a tidy and organised office environment.
• Participate in ongoing training and actively seek feedback to improve performance.

Skills

Positive attitude

Excellent communication

Confident computer skills

Learn quickly

Customer service/office experience

Australian work rights

Tools

Outlook

Inventory Management System

Job description

Fletchers Supplies is seeking a friendly, reliable Customer Service Officer to join our office team in Wangaratta. The role focuses on delivering excellent customer service via phone and email, while supporting day-to-day administrative tasks.

The position is part-time, 33 hours per week, with standard hours 8:00am–3:30pm, Monday to Thursday, and 8:00am–1:00pm on Fridays. Reports to the Sales Manager.