Customer Banking Specialist - Lake Haven

Commonwealth Bank of Australia; Central Coast Council; On-site; AUD 34,000 - 44,000; Part time

Job summary

Commonwealth Bank of Australia Lake Haven Branch is seeking a Customer Banking Specialist to greet customers and guide them to the right channel, delivering a friendly, professional experience.

In this part-time role (21 hours/week: Wed/Thu/Fri, 9:15am–4:15pm) you’ll demonstrate our digital banking options, build personal connections, and ensure smooth branch operations while keeping customers informed and satisfied.

Qualifications

• Proven track record of delivering exceptional customer service in financial services, retail or hospitality.
• Excellent communication skills with a professional demeanor.
• Ability to manage customer expectations and provide clear guidance.
• Comfort with demonstrating in-branch technology and digital banking options.

Responsibilities

• Greet each customer and understand their enquiry, guiding them to the appropriate channel.
• Build personal connections with customers through meaningful conversations to enhance their experience.
• Provide options for customers by educating and demonstrating in-branch technology and digital banking options.
• Ensure the branch runs smoothly by staying aware of movements and maintaining customer satisfaction.

Skills

Customer service

Communication

Relationship building

Digital banking tools

Job description

Please note that rosters are predetermined. Beforeapplyingplease ensure you are available to cover the following roster

Lake Haven Branch - Customer Banking Specialist:

• Part time role - 21 hours per week
• Wednesday Thursday and Friday
• 9.15am - 4.15pm

Do workthat matters

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers.We have been serving our local communities for over 100 years with market leading products, services & technology.

What we do has a real impact at all stages of people’s lives – whetherit’sopening your first account, saving for a wedding, buying your first home, or planning for your retirement.Working with us in RBS meansyou’llpositivelyimpactour customers’ lives and ensure that when they need us,we’rethere for them.

See yourself in our team

As the Customer Banking Specialist in our Lake Haven Branch, you’llbe theface of Commbank & thefirst personcustomersspeak with, you will:

• Greet each customer & clearly understand theirenquiry, guiding the customer to theappropriate channel
• Build personal connection with customers through meaningful conversations to enhance theirexperience
• Provide options for the customer through education & demonstration of our in-branch technology and digital banking options
• Be aware of movements within the branch, ensuringit’srunning effectively & efficientlyandthatcustomers are satisfied with their experience

We’reinterested in people who have:

• A proventrack recordof delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality
• Excellentcommunication skills & display all the right behaviours tomaintainan approachable & professional demeanour
• Theability to manage customer expectationswith a professional presence
• A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers

With us,you’llhelp customers make informed financial decisions to achieve their goals.

‘Aboriginal &/or Torres Strait Islander people encouraged to apply'

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