Part-Time Banking Specialist - In-Branch & Digital Help

CommBank; Sydney; On-site; AUD 36,000 - 44,000; Part time

Job summary

CommBank in Burwood is seeking a Customer Banking Specialist for a part-time 25-hour weekly roster. You will engage customers, handle enquiries, assist with account maintenance and guide customers through credit products and digital banking tools.

You will educate customers, demonstrate in-branch technology, and contribute to a customer-centric, compliant banking experience in a busy retail environment.

Qualifications

• Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality.
• Excellent communication skills and ability to articulate financial terms clearly.
• Ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do.

Responsibilities

• Have in-depth conversations with customers about how we can support their banking needs (home loans, business banking and financial advice).
• Support customers with enquiries, maintenance on accounts and process applications for credit products.
• Provide options for the customer through education and demonstration of in-branch technology and digital banking options.
• Problem solve and provide effective solutions while championing our processes and drive risk-aware culture.

Skills

Customer Service

Communication Skills

Problem Solving

Integrity

Teamwork

Job description

CommBank in Burwood is seeking a Customer Banking Specialist for a part-time 25-hour weekly roster. You will engage customers, handle enquiries, assist with account maintenance and guide customers through credit products and digital banking tools.

You will educate customers, demonstrate in-branch technology, and contribute to a customer-centric, compliant banking experience in a busy retail environment.