Customer Banking Specialist - Lake Haven

CommBank; Central Coast Council; On-site; AUD 3,444,000 - 4,408,000; Part time

Job summary

CommBank Lake Haven Branch is seeking a part-time Customer Banking Specialist (21 hours/week) to cover Wednesday, Thursday and Friday from 9:15am to 4:15pm. You will be the first point of contact, greeting customers and guiding them to the right channel, while building rapport and showcasing in-branch digital options.

You will educate customers, demonstrate technology, and help maintain a smooth, efficient branch operation with a focus on satisfaction and quality service.

Qualifications

• Proven track record of delivering exceptional Customer Service.
• Excellent communication skills.
• Ability to manage customer expectations with a professional presence.
• Genuine interest in building a career with CommBank.

Responsibilities

• Greet each customer and understand their enquiry, guiding them to the appropriate channel.
• Build personal connection with customers through meaningful conversations to enhance their experience.
• Demonstrate in-branch technology and digital banking options to provide informed choices.
• Monitor branch activity to ensure smooth, efficient service and customer satisfaction.

Job description

Customer Banking Specialist - Lake Haven

Please note that rosters are predetermined. Beforeapplyingplease ensure you are available to cover the following roster

Lake Haven Branch - Customer Banking Specialist:

• Part time role - 21 hours per week
• Wednesday Thursday and Friday
• 9.15am - 4.15pm

Do workthat matters

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers.We have been serving our local communities for over 100 years with market leading products, services & technology.

What we do has a real impact at all stages of people’s lives – whetherit’sopening your first account, saving for a wedding, buying your first home, or planning for your retirement.Working with us in RBS meansyou’llpositivelyimpactour customers’ lives and ensure that when they need us,we’rethere for them.

See yourself in our team

As the Customer Banking Specialist in ourLake Haven Branch,you’llbe theface of Commbank & thefirst personcustomersspeak with, you will:

• Greet each customer & clearly understand theirenquiry, guiding the customer to theappropriate channel
• Build personal connection with customers through meaningful conversations to enhance theirexperience
• Provide options for the customer through education & demonstration of our in-branch technology and digital banking options
• Be aware of movements within the branch, ensuringit’srunning effectively & efficientlyandthatcustomers are satisfied with their experience

We’reinterested in people who have:

• A proventrack recordof delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality
• Excellentcommunication skills & display all the right behaviours tomaintainan approachable & professional demeanour
• Theability to manage customer expectationswith a professional presence
• A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers

With us,you’llhelp customers make informed financial decisions to achieve their goals.

PLEASE NOTE:

Following submission of your application, you may be invited to complete an online assessment and digital interview. If you receive an invitation, we recommend completing it within 24 hours, although links will remain active 48 hours. Completion of these assessments supports us in progressing your application through the recruitment process. Once expired, testing links can not be reset.

‘Aboriginal &/or Torres Strait Islander people encouraged to apply'

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

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