Part-Time Customer Banking Specialist – Chatswood

Commonwealth Bank; Willoughby; On-site; AUD 39,000 - 47,000; Part time

Job summary

Commonwealth Bank in Chatswood is seeking a Customer Banking Specialist to deliver exceptional service in our branch. You will engage with customers to understand and address their banking needs, including home loans, business banking and financial advice, while processing enquiries and credit product applications.

You will educate customers on in-branch technology and digital banking options, providing practical demonstrations and guidance.

Qualifications

• Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality.
• Excellent communication skills & the ability to articulate financial terms in a clear way.
• The ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do.
• Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions.
• A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers.

Responsibilities

• Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice
• Support customers with enquiries, maintenance on accounts and process applications for credit products
• Provide options for the customer through education & demonstration of our in-branch technology and digital banking options
• Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture

Skills

Customer service

Communication

Financial terms explanation

Questioning to solve

Customer-centric

Job description

Commonwealth Bank in Chatswood is seeking a Customer Banking Specialist to deliver exceptional service in our branch. You will engage with customers to understand and address their banking needs, including home loans, business banking and financial advice, while processing enquiries and credit product applications.

You will educate customers on in-branch technology and digital banking options, providing practical demonstrations and guidance.